Travel Consultant (Cruiseabout) - Mornington, Victoria
Job no:******
Brand:Cruiseabout
Work type:Full time
Location:Victoria
Categories:Sales and Customer Service
Overview
Turn your love of cruising into a dream career!
Absolutely love cruising in all its forms – ocean cruises, river cruising, and everything in between?
Have a passion for turning travel dreams into unforgettable cruise adventures?
Cruiseabout is searching for cruise enthusiasts to join our Mornington store.
If cruising is your happy place and helping customers plan the perfect getaway lights you up, this could be your next great voyage.
What you'll be doing
As a Cruise Consultant, you'll be the expert guiding customers from "just dreaming" to "bon voyage!", creating cruise holidays they'll never forget.
Key Responsibilities
Quote, book, and invoice cruise bookings and packages with accuracy and flair
Achieve monthly sales targets and KPIs
Deliver outstanding service across walk‐in, email, and phone enquiries
Maximise every chance through upselling and cross‐selling
Monitor and action all relevant mailboxes daily
Maintain strong product knowledge to confidently recommend the perfect cruise
Who we're looking for
You're passionate, driven, and love working toward results, especially when travel is involved.
You'll bring
Proven customer service experience with exposure to sales targets
Previous travel or cruise experience (preferred but not essential)
GDS experience (preferred but not essential)
A keen eye for detail and strong problem‐solving skills
The ability to thrive in a fast‐paced environment
Motivation, organisation, and a love of exceeding expectations
What's in it for you?




Cruise perks galore; opportunities for onboard ship inspections and exclusive cruise discounts for your own adventures
Industry travel discounts and eligibility for sponsored familiarisation cruises across the globe
Backed by Flight Centre Travel Group Australia, a certified Great Place to Work® (ANZ)
We're an Equal Opportunity Employer and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from diverse cultural and ethnic backgrounds
Tailored Learning & Development pathways, including in‐depth cruise product training
Exclusive Staff Benefits: Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and an employee share plan
Endless career opportunities; grow your career across our global network – we proudly promote from within
Corporate health insurance discounts with BUPA, access to an internal gym, and wellness initiatives
Employee Assistance Program for mental health support
Awards nights, team celebrations, and opportunities to attend global conferences
Paid parental and volunteer leave, plus opportunities to support charities
Committed to protecting the oceans and responsible sustainable practices; support for Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
Equal Opportunity Employer Statement
We're an Equal Opportunity Employer and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from diverse cultural and ethnic backgrounds.
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies.
Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
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📌 Travel Consultant (Melbourne)
🏢 Cruiseabout
📍 Melbourne