About the role
Tracy Taylor Pty Ltd is seeking aMedical Receptionistto join our Physiotherapy team inEmerald, QLDon afull-time basis.
This is a key position at the front line of our Physiotherapy practice, where you will be the first point of contact for our patients and visitors.
As a Medical Receptionist, you will play a vital role in ensuring our clinic operates smoothly, maintaining a welcoming and professional environment whilst managing administrative tasks that support the delivery of quality healthcare services.
Key responsibilities
Greeting patients and visitors in a qualified and courteous manner upon arrival at the practice
Managing patient appointments, scheduling consultations and maintaining an organised appointment calendar
Processing patient registrations and updating patient records with accurate personal and medical information
Handling patient enquiries and directing them to appropriate staff members or providing relevant information
Managing telephone calls, taking messages and responding to routine administrative queries
Processing patient payments and handling financial transactions in accordance with practice procedures
Maintaining confidentiality and complying with privacy legislation and medical practice standards
Performing general administrative duties including filing, data entry and correspondence
Assisting with reception area maintenance, ensuring the waiting area is clean, welcoming and well-stocked
Supporting the medical team by providing administrative assistance as required
What we're looking for
High school certificate or equivalent qualification
Previous experience as a medical receptionist or in a healthcare administrative role would be a bonus
Robust communication and interpersonal skills with the ability to interact professionally with patients,



visitors and staff members while also offering a welcoming and understanding demeanour
Proficiency in using computer systems and medical practice management software
Excellent organisational skills with the ability to manage multiple tasks and prioritise effectively
Attention to detail and accuracy when handling patient information and administrative documentation
Knowledge of privacy legislation and medical confidentiality requirements
A professional and empathetic approach to patient care
Reliability and the ability to work as part of a team
Current knowledge of medical terminology is advantageous
What we offer
Tracy Taylor Pty Ltd is committed to creating a supportive and inclusive workplace where our team members can thrive.
We offer competitive remuneration and a positive work environment.
We value our employees and are dedicated to supporting their wellbeing.
We also want to make our clients' experiences at our workplace as positive as possible by providing a welcoming, nurturing environment conducive to healing.
We welcome applications from individuals of all backgrounds and encourage a diverse and inclusive workplace.
About us
Tracy Taylor Physiotherapy is a busy practice committed to delivering high-quality physiotherapy services to the Emerald community.
Our practice is built on a foundation of skilled excellence, patient-centred care and a commitment to supporting the health and wellbeing of our patients.
We pride ourselves on maintaining a collaborative and respectful work environment where our team members are valued and supported in delivering exceptional patient outcomes.
Apply now
If you are interested in joining our team as a Medical Receptionist, please submit your resume, cover letter and details of two professional referees to Tracy Taylor Pty Ltd.
We look forward to hearing from you.

📌 Medical Receptionist (Gladstone Central)
🏢 Tracy Taylor
📍 Gladstone Central