Tour Administrator
Perth Observatory,Bickley,
Full-time, 38 hours per week (9:00 AM – 5:00 PM, Monday to Friday)
On-site position
Join the Perth Observatory
Unique & inspiring workplace in the scenic Perth Hills
Enjoy a wide-ranging role across tourism, events, customer service and administration
Help create memorable visitor experiences at one of Western Australia's most iconic astronomy destinations
About Us
The Perth Observatory is Western Australia's oldest observatory and a premier cultural tourism destination nestled in the Perth Hills.
We are a passionate, community-driven organisation operated by the Perth Observatory Volunteer Group Inc. (POVG).
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We deliver public tours, astronomy events, workshops, talks and educational experiences supported by a committed team of staff and volunteers.
The Role
Reporting to the Operations Manager this is a varied administration and customer service role at the centre of our tourism operations.
You will be a key contact for visitors, group bookings, volunteers and staff helping ensure our tours, workshops and special events run smoothly.
Your Responsibilities will include but are not limited to:
Managing bookings, amendments, cancellations and refunds through online booking systems.
Responding to customer enquiries.




Preparing invoices, quotes, spreadsheets, reports and event information.
Supporting the coordination of tours, public talks, workshops, courses and special events.
Maintaining event schedules, booking records and operational information.
Liaising with and coordinating volunteers for upcoming events.
Administrative and logistical support for tours and events.
Basic website and social media updates and newsletter content.
About You
You will have:
Strong experience in a customer service facing role.
Demonstrated experience in administration and in the preparation of invoices, quotes, reports and spreadsheets.
Be competent in the full use of Microsoft Office applications e.g. Word, Excel, PowerPoint, Outlook
Have effective time management and organisational skills
Be a confident communicator
Have knowledge of or experience in online booking systems, e- commerce or website platforms, WordPress and WooComerce
How to Apply
Appointment to this role is subject to a satisfactory reference and checks
Please click "Apply for this job" and submit your resume along with a cover letter outlining your experience and suitability for the position.

📌 Tour Administrator (Western Australia)
🏢 Perth Observatory Volunteer Group
📍 Western Australia