About the role
Our Company is seeking aDispatch Controllerto join our team on apart-time basisin Toowoomba, QLD.
This role is essential to our operations, serving as the central communication hub between our customers, drivers, and management.
The Dispatch Controller ensures efficient routing, timely service delivery, and optimal resource allocation in our towing business.
This position plays a crucial role in maintaining our reputation for reliability and customer satisfaction within the transport and logistics industry.
Key responsibilities
Receiving and processing incoming service requests from customers via phone, email, and digital platforms
Analysing job requirements and efficiently allocating tasks to available drivers and technicians based on location, skillset, and vehicle availability
Creating and optimising dispatch schedules to minimise response times and travel distances
Communicating job details, destinations, and special instructions to drivers and field personnel in real-time
Tracking vehicle locations and job progress using dispatch management systems and GPS technology
Managing emergency calls and prioritising urgent requests appropriately
Maintaining accurate records of all dispatched jobs, including times, locations, and outcomes
Liaising between customers and field teams to provide updates on job status and estimated arrival times
Resolving conflicts or issues that arise during service delivery, escalating to management when necessary
Monitoring fleet performance metrics and identifying opportunities for improved efficiency
What we're looking for
Proven experience as a dispatch controller or in a similar logistics coordination role within the transport or warehousing sector
Strong knowledge of dispatch management systems and GPS tracking software
Excellent organisational and multitasking abilities, with the capacity to handle multiple requests simultaneously
Outstanding communication skills, both written and verbal, with the ability to interact professionally with customers and staff




Sound problem-solving capabilities and the ability to make quick, effective decisions under pressure
Proficiency with computer systems and relevant dispatch or fleet management software
Knowledge of local Toowoomba geography and surrounding areas would be advantageous
A customer-focused approach with a commitment to delivering excellent service
Reliability and a strong work ethic, with the ability to work flexibly as required for part-time hours
Valid Australian driver's licence
11.
Valid Australian truck licence is preferred
What we offer
We are committed to creating a supportive and rewarding workplace environment.
We offer competitive remuneration for part-time work, with flexibility to accommodate your availability.
Our team values professional development, and we provide opportunities for career progression within our growing business.
We foster a collaborative culture where your contributions are recognised and valued.
We also encourage a healthy work-life balance and are open to discussing adaptable working arrangements that suit your needs.
Join a company with a strong reputation for excellence and customer service in the Toowoomba community.
About us
We are a trusted provider of towing in Toowoomba, Queensland.
With years of experience in the transport and logistics sector, we have built our reputation on reliability, professionalism, and exceptional customer service.
Our team is dedicated to providing rapid response times and quality workmanship for both emergency and planned services.
We pride ourselves on maintaining high standards of safety and efficiency across all our operations.
As a locally-owned business, we are committed to supporting our community whilst delivering industry-leading services.
Ready to join our team?
If you believe you have the skills and experience to excel as our Dispatch Controller, we would like to hear from you.
Please submit your resume, a cover letter outlining your relevant experience, and any supporting documentation.Apply nowto become part of our team and contribute to our continued success in the logistics and transport industry.

📌 Dispatch Controller (Queensland)
🏢 Important Company of the Sector
📍 Queensland