The next step in your career starts here...
As aCustomer Service Coordinatorwithin our Power & HVAC team, you'll play a critical role in supporting customers and operations across Western Australia.
No two days are the same as you coordinate equipment hires, transport, servicing, breakdowns and customer enquiries, ensuring customers receive the right solution at the right time.
Working closely with customers, technicians, transport providers and internal teams, you'll balance multiple priorities while delivering exceptional customer service and operational support, always with a strong focus on safety.
You'll enjoy variety in your role including:
Coordinating equipment deliveries, collections and off-hires
Sourcing equipment from across the Coates network to meet customer requirements
Preparing quotes and converting hires into active contracts
Liaising with customers regarding equipment requirements and site access
Coordinating servicing schedules, maintenance activities and inductions
Managing equipment breakdowns and arranging repairs or swap-outs
Working closely with workshop, transport and technical teams to ensure equipment readiness
Processing invoicing, purchase orders, billing and general administration tasks
Resolving customer queries and disputed invoices
Building strong relationships with customers and stakeholders across the business
What you'll get in return
We provide our team with a wide range of perks and benefits, including:
Development and career progression pathways
Flexible working options available—let's discuss what works best for you
Access to our employee discounts, benefits and wellbeing program including Fitness Passport
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to the government parental leave scheme
Volunteering opportunities through the Coates Foundation
What You'll Bring




Experience in a coordination, scheduling, customer service or administration role within a fast-paced operational setting
The ability to manage multiple competing priorities, deadlines and customer requests simultaneously
Strong customer service and problem-solving skills with confidence managing customer enquiries, complaints and disputes professionally
Excellent organisational skills and attention to detail across quoting, invoicing and administrative tasks
Confidence working with a broad range of stakeholders including customers, transport providers, contractors, technicians and operational teams
Strong computer skills and the ability to quickly learn new systems and processes
A proactive, solutions-focused approach with the ability to take ownership and work independently
A commitment to maintaining a safe working environment and supporting Coates' Zero Harm culture
Technical aptitude and a willingness to learn Power & HVAC products and services
Exposure to equipment hire, HVAC, transport, logistics, mining, construction or industrial environments will be highly regarded
Looking for more reasons to join Coates?
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.
We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation.
We also provide opportunities for growth through our leadership and development programs.
But our impact doesn't stop there.
Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.
Visit careers.coates.com.au to learn more about our values and opportunities
Unlock your next career opportunity – apply today!
Diversity and inclusion are at the heart of our culture.
Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.
Coates.
Equipped for you.

📌 Customer Service Coordinator - Power & Hvac (Western Australia)
🏢 Coates
📍 Western Australia