SCHADS Level 8 + Super + Salary Packaging
Accrued Day Off (ADO) eligibility
Lead a passionate team making a life-changing difference for women and children escaping family violence.
ABOUT US
Refuge Victoria is one of Victoria's largest providers of specialist family violence services.
For 50 years, we've been supporting women and children escaping family violence through, intensive case management, crisis accommodation and holistic, wraparound support.
We operate three refuge facilities, 15 crisis properties, and have nomination rights to approximately 35 transitional homes, all designed to empower people to live safe and free.
Refuge Victoria is committed to the principles of cultural safety and inclusion of all people from diverse backgrounds and to the safety and inclusion of those with a disability.
THE ROLE
As Refuge Manager, you'll lead a highly skilled, collaborative team delivering 24/7 refuge accommodation and intensive support services to people escaping family violence.
You'll be responsible for:
Leading a multidisciplinary team of around 7 people comprising of case managers, children and young people's practitioners, nurse educator and a team leader
Overseeing risk assessments, safety planning, needs assessments and exit planning
Managing daily operations of refuge sites, including property readiness, staffing and on-call support
Ensuring compliance with family violence service standards, funding agreements and legislative requirements
Fostering a supportive, high-performing team culture through supervision, training and reflective practice
Building strong networks and partnerships with referring agencies, community organisations and key stakeholders
Participating in the back-up on-call roster and after-hours support as required
Providing strategic advice to management and contributing to management team meetings




Embedding trauma-informed, strengths-based, and culturally responsive practices
About you
You're an experienced, compassionate leader who thrives in a dynamic, rapid paced, mission-driven environment.
You bring a trauma-informed approach and are skilled at balancing operational oversight with meaningful, client-centered leadership.
You'll have:
A bachelor's degree in social work or a related discipline (meeting minimum mandatory qualifications in Recommendation 209 of the Family Violence Royal Commission)
3+ years' leadership experience in a complex service environment
Experience working in family violence, homelessness, youth or similar sectors
Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
A current Victorian Driver's Licence
Passion for empowering women and children and creating safe, inclusive spaces
This position is open to female and non binary individuals only, in line with the Equal Opportunity Act ****(Vic), Sections 12 and 28.
What we offer
At Refuge Victoria, you'll combine your professional expertise with your personal values in a role that transforms lives.
As part of our team, you'll have access to:
SCHADS Level 8 salary + superannuation
Full-time, permanent role based OuterEastSuburbs
Up to $15,900 salary packaging + $2,650 meals & entertainment card
Regular supervision, reflective practice and management support
Access to Employee Assistance Program (EAP)




Key Selection Criteria
A tertiary qualification in social work, psychology or related discipline at degree level that meets the minimum mandatory qualifications.
Extensive experience in leading a team within the family violence sector, ideally in crisis response and refuge.
A proven track record of leading a team working within a case management framework and demonstrated understanding of comprehensive risk assessment
An awareness of the gendered nature of violence and the impact of family violence on women and their children
Strong communication and written skills and the capacity to negotiate and build relationships with a range of professionals and services
Skilled in providing support, supervision, coaching and training for direct service delivery staff
Excellent risk identification and management skills
Demonstrated ability to provide team leadership and lead a multidisciplinary team.
Experience in overseeing and managing facilities/office areas/refuge/properties is desired.
Refuge Victoria is committed to child safety, diversity, and inclusion.
If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team, using the subject line: Refuge Manager enquiry via EthicalJobs.
The successful applicant will need to undertake a national police check, referee checks, and have a Working with Children Check.
At Refuge Victoria, we celebrate diversity in ethnicity, social experience, genders, sexual orientation, cultural and linguistic backgrounds, religious beliefs, ages and abilities and welcome talent from all backgrounds.
Help us continue to build our unique, inclusive, and diverse team!
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📌 Refuge Manager (Melbourne)
🏢 Refuge Victoria
📍 Melbourne