Lifeline Response Officer (Ref: POS******C) Hours and Pay Salary £27,254 - £28,598 Salary Band £20,001 to £30,000 Post Type Fixed Term Hours Per Week Full time
Job and Application details
Categories Housing
Directorate N/A Published Date 09/07/2026 Closing Date 26/07/2026
Lifeline Services have been providing award winning support to the residents of Darlington since **** and the equipment that we provide gives the user and their support network the reassurance needed to enable them to live safely and independently in their own homes.
The response team is based at our Town Hall and the integral duties of a Lifeline Response officer are the demonstration, installation and monitoring of various technology alongside responding to emergency calls as necessary.
Our officers must be of a calm and caring nature and be able to think dynamically, in a quick paced, busy environment.
You will need to be confident in the use of databases and Microsoft office packages with a good understanding of GDPR to meet with the administrative duties of the role
You will need to be approachable with a 'can do' attitude and amongst other valuable skills be encouraging, organised, flexible and have the ability to communicate effectively and compassionately to a broad range of audiences.
It would be an advantage to have a strong background of working in a customer facing role with experience of working with older and more vulnerable people.
This post is 37 hours and required working pattern is Monday – Thursday ************* Friday *************
N.B: This role requires an Enhanced DBS with Adult Barred list check
So,



whether you have been caring for a family member or friend, working in retail and fancy a change, are currently volunteering or planning on re-joining the workforce-Look no further as a role at Lifeline Services could be for you!
For detailed information on this role, please refer to the 'Role Profile' and 'Person Specification documents provided.
Or for an informal discussion please contact ************ and ask to speak to a Lifeline Senior Officer.
Benefits
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)Access to the Local Government Pension Scheme with option to make Additional Voluntary ContributionsFlexi-time schemeFlexible workingGenerous Maternity, Paternity and Adoption Leave schemesStaff equality forumsGreen Car Leasing SchemeAccess to a wide range of training, learning and developmentPhysiotherapy serviceConfidential counselling serviceGreat wellbeing offerCycle to Work SchemeDolphin Centre Fit for Life DiscountsLocal and National retailer discountsVivup employee benefit app and Lifestyle SavingsArriva Employee Travel Club




For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
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Find out further information about us and what it's like to work for our great team by visiting the Jobs and Careers home page.
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General Information For Applicants
If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on ************ or ******.
If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, on account queries please fill out the form within the link below.

All applicant email correspondence will come from ****** and may be directed to your Junk folder depending on the settings of your email account.
Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
You must ensure that anything submitted in your application is factually accurate.
Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
We are an equal opportunities' employer.
We welcome applicants from all sections of the community.
We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
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