The Regional Health Navigator provides services to eligible consumers who face barriers to accessing primary care for chronic condition management.
Primarily, this service is a non-clinical, place-based service system navigation function to assist with access to appropriate and culturally safe support for people with Chronic Obstructive Pulmonary Disease, Chronic Heart Failure and Diabetes Mellitus.
We welcome and encourage applications from candidates of diverse backgrounds.
The aims and objectives of this work are to:
• improve access to place and evidence-based models of care for underserved populations, underpinned by a robust clinical governance framework;
• provide holistic, culturally secure, person centred and coordinated care;
• strengthen coordination and integration of care, including integrating digital modalities;
• build workforce capability and capacity;
• build consumer health literacy and ability to self-manage, empowering individuals to be active participants in their health and wellbeing;
• improve consumer experience in navigating the health system;
• reduce Potentially Avoidable Hospitalisations and/or disease severity through timely and appropriate intervention, and
• contribute to the achievement of the quintuple aims.
Key Responsibilities
To provide a Regional Health Navigation service as a non-clinical, place-based service system navigation function by:
• working directly with Consumers to identify care plan goals and navigation needs;
• identifying available local and regional services relevant to those goals;




• linking Consumers to services and supports and work with services to reduce barriers to access;
• accepting referrals from Murray PHN HCCCM Providers and other local primary care providers;
• providing resources and information that are appropriate to the Consumer's language, literacy level, learning style, cultural norms and readiness for change;
• advocating for Consumers, including actively promoting the consumer voice in care choices; and
• undertake network relevant community and provider engagement activities that improve understanding of local pathways and navigation.
To support Eligible Consumers who face barriers to accessing health and social supports to:
• understand and implement their care plan goals; and
• find entry points, pathways, building service awareness and capacity to engage with the health system as needed to achieve their goals.
To deliver regional health navigation:
• face-to-face and through outreach where possible to improve access; and
• using the Delivery Mode set out in Your approved Work Plan to support Consumer access and continuity of care.
To use strong communication and networking skills to facilitate seamless and integrated care pathways to enable the successful delivery of Regional Health Navigation.
To work collaboratively and communicate clearly with:




• the Consumer;
• HCCCM Providers and other relevant health care providers (including GPs); and
• relevant social supports and community services.
To accept and action eligible referrals to Regional Health Navigation from HCCCM Providers in accordance with the intake process described in the Work Plan.
To support the consumer to access an appropriate clinician or service.
The role of the regional health navigator is not provide clinical care as part of Regional Health Navigation.
Further details are listed in the Health Connection and Chronic Conditions Management Services Provider Agreement between Murray PHN and Mallee Track Health and Community Service.
Key Selection Criteria
• Demonstrate flexibility and adaptability to deliver regional health navigation in the north west of the Murray PHN catchment and across a health continuum.
• Demonstrate advanced knowledge of the social, cultural and economic factors that impact the health outcomes of people with chronic diseases
• Demonstrate high-level communication skills to work effectively with clients, relatives and carers to support the clients' goals, health care needs and environmental factors and tailoring advice to suit these needs including developing/improving health literacy.
• Demonstrate skills in utilising data to development and implement quality improvement opportunities for cultural safety of the client
• Demonstrate an ability to critically analyse client and clinical systems data to inform service navigation and maximise efficient/effective service delivery.

📌 Regional Health Navigator (Mildura)
🏢 Mallee Track Healthmmunity Service
📍 Mildura