About St Andrews Lutheran College
St Andrews Lutheran College is an independent, co-educational school located at the southern end of the Gold Coast, with over 1,400 students from Early Learning to Year 12.
We are a Christ-centred community with a mission to strive for excellence in Christian co-education.
Our employee community is a passionate and dedicated team who inspire and nurture confident young people.
As employees, our College Mission of Celebrating the Gospel | Nurturing the Individual | Empowering Lifelong Learners is pivotal to our operation and guides everything we do.
We are committed to fostering a supportive, inclusive, and innovative environment where both students and staff can thrive.
We are committed to fostering a supportive, inclusive, and innovative environment where both students and staff can thrive.
Position Overview
Position title:IT Help Desk Assistant
Workload:Casual (as required)
Hours per day:Flexible (typically 4-5 hrs)
Days per week:Flexible (typically Mon, Tues, Wed, Fri)
Classification:SO Level 2
Pay:Minimum $*****/hour
Anticipated start date:Immediately
The Role
We are seeking a proactive and service-oriented IT Help Desk Assistant to support the daily technology needs of our College community.
This role is ideal for someone who enjoys problem-solving, working with people, and contributing to a rapid-paced, collaborative environment.
Working closely with the IT team, you will provide frontline technical support to staff and students, helping to ensure seamless access to systems, devices, and digital learning tools.
Key Responsibilities
Provide first-line technical support for hardware, software, and network issues
Troubleshoot and resolve user incidents across devices, systems, and applications




Assist with the setup, maintenance, and deployment of laptops, tablets, and peripherals
Support classroom and staff technology, including AV systems, learning platforms and iPad deplyments
Log and track support requests through the help desk system
Assist with user account management and access permissions
Contribute to IT projects, rollouts, and system improvements as required
Selection Criteria
Essential
Commitment to supporting the Christian ethos and values of St Andrews Lutheran College.
Previous experience in an IT support or help desk role
Strong troubleshooting and problem-solving skills
Knowledge of Windows and/or macOS environments
Excellent interpersonal and communication skills
Ability to prioritise tasks and work both independently and as part of a team
A positive attitude and willingness to learn
Desirable
Experience in an education environment
Familiarity with Microsoft 365, Active Directory, device management tools (JAMF & Intune)
Relevant IT qualifications or certifications
Application Instructions
The ideal candidate will embody our values and actively contribute to our vibrant College community, fostering meaningful relationships across the College.
If you believe your work ethic and mindset align with our opportunity, please submit your cover letter responding to the above criteria, and resume by clicking the 'APPLY' button now.
Agency applications are respectfully declined.
St Andrews Lutheran College supports the rights of children and young people and is committed to the safety and wellbeing of students.
All applicants are required to undergo a screening process and the successful applicant must successfully obtain a QLD blue card and comply with all College policies and procedures.

📌 It Help Desk Assistant (Gold Coast)
🏢 St Andrews Lutheran College
📍 Gold Coast