We are looking for a part-time Receptionist to join our team at Face Fit.
If you have experience in a patient-facing reception role, enjoy creating a warm and seamless patient experience, and thrive in a busy clinic environment, we would love to hear from you.
The Perfect Fit
Are you looking for a workplace that prioritises 'team' and on-going learning opportunities, without the stress of internal competition.
Here at Face Fit we believe our success is dependent upon our team's collective energy, dedication, happiness, and the contributions of all team members.
We are passionate about celebrating our wins, supporting each other through challenges and aim to always have an attitude of gratitude.
Face Fit is a family owned clinic based in Southport on the Gold Coast, offering Advanced Skin and Cosmetic Injectables.
We opened our doors in **** and have 4 spacious treatment rooms in our beautiful, modern clinic.
We pride ourselves on the down to earth and relaxed vibe we have created for both our staff and patients.
We take a natural approach to aesthetics, creating a personal bond with our clients and ensuring they have the perfect experience, every single time.
We are committed to providing our team with the tools to be the very best version of themselves both professionally and personally.
We are passionate about education and upskilling, always attending the latest training, team building events, as well as regular internal training sessions that allow us to learn from each other.
The Role
Our Receptionist plays a key role in the day-to-day running of the clinic, providing exceptional patient care and helping create a smooth, professional experience for every patient who contacts or visits Face Fit.
This role is centred around patient care, appointment book management and supporting the Clinic Manager.
You will be responsible for managing patient enquiries, scheduling and adjusting appointments, maintaining an organised appointment book,



welcoming patients into the clinic and helping ensure each clinic day runs smoothly for both patients and practitioners.
You will manage enquiries across phone, email and social media with professionalism, warmth and attention to detail, while ensuring communication aligns with clinic protocols and industry compliance requirements.
You will also be the first point of contact for patient concerns, using initiative, problem-solving skills and skilled judgement to assist where appropriate and escalate when needed.
Additional responsibilities include processing payments, supporting retail skincare purchases, maintaining product displays and helping keep the reception area and clinic spaces clean, tidy and beautifully presented throughout the day.
We are looking for someone who is highly organised, calm under pressure and confident managing multiple priorities at once.
Strong attention to detail is essential, as small booking or communication errors can have a big impact on the patient experience and the clinic day.
This is a part-time, on-site role based in Southport.
The required roster includes Mondays, Wednesdays, Thursdays (late night), and alternate Saturdays.
Please only apply if you have full availability for these days.
Skills and Experience Required
To succeed in this role, you will need:
Minimum 2 years' experience in a patient-facing reception role is required.
Experience in medical, allied health, dental, cosmetic, aesthetic, wellness or other appointment-based clinic environments will be highly regarded.
Strong appointment book management skills
Excellent communication and customer service skills across phone,



email and in-person interactions
Confidence responding to patient enquiries, appointment changes and initial patient concerns professionally
The ability to communicate in line with clinic protocols and industry compliance requirements
High attention to detail and accuracy
Robust problem-solving skills and the ability to show initiative
A calm, organised approach in a busy clinic environment
Professional written communication skills
A warm, friendly and welcoming manner
Proficiency in Microsoft Office Suite, Outlook and relevant computer systems
A tidy and organised approach, as reception is the first impression patients have of our clinic
Experience with filming and editing reels and using Canva isdesirablebutnotessential.
Benefits of Working at Face Fit
On-going training opportunities
Discounted Treatments and Products
Be part of a highly-skilled Multi-Disciplinary team including Experienced Nurses and Dermal Therapists.
How To Apply
We strive to create an environment where all employees feel valued, respected, and empowered to bring their authentic selves to work.
If this sounds like the right opportunity for you, please apply with your resume anda cover letter with the following:
Briefly explain how the skills and experience you have will help you succeed in this role.
What do you think makes you a good fit for Face Fit?
Applications that do not include a cover letter with the above will not be considered.Due to the high volume of applications we receive, only shortlisted candidates will be contacted.
Learn more about us at , or check out our Google Reviews to see what our patients are saying about us!
Please note: We will only be accepting applications that come through Seek.
Please DO NOT contact the clinic directly.
If you have any questions, you may email us at ••••@facefit.com.au .
Applicants with less than 2 years relevant work experience need not apply.

📌 Receptionist (Gold Coast)
🏢 Face Fit
📍 Gold Coast