Department of Customer Service
Reference numberreq*****
OccupationManagement and Support
Work typeFull-Time
LocationGosford, Central Coast and Region
Salary InformationFrom AUD $116,****** to $129,****** per year
Closing date27 July **** at 10:00am
Grade: Clerk Grade 7/8
Duration: Temporary (Up to 12 months)
Salary: Base salary starting from $116,981
Be part of a dynamic and responsive team to help improve experiences for the people and businesses of NSW
A great opportunity to take the next step in your regulatory career
A competitive salary with flexible working arrangements available
About us
The Long Service Corporation (LSC) manages portable long service schemes for the building and construction industry, contract cleaning industry, and community services industry.
Be part of this growing team, working within the Service Delivery and Operations team to deliver great outcomes for our customers and stakeholders.
To learn more about LSC, visit our website at
The Technical Advisor supports the delivery of high quality customer service to a varying customer base by providing expert technical scheme and operational advice and support, including providing information on a wide range of complex matters to ensure compliance with legislation.
These roles will be responsible for:
Investigating, analysing, and determining complex applications to approve or reject within delegations or provide recommendations in one or more of the following areas of LSC business:
Registration of Workers or Employees
Service Record entitlements
Claims Applications
Levy Collection and determination
Providing expert knowledge, driving consistency in procedures and processes, supporting high-quality service to customers and maintaining currency of operating procedure documentation.
Providing expert advice in a timely, impartial manner in accordance with legislation, policies, and procedures, adding value through the application of technical knowledge and thorough research
Providing guidance, coaching,



advice and support to staff, management, customers, and stakeholders
About you
To be successful in the role, you will be able to demonstrate the following:Embrace change early by adopting new tools and resource innovations while proactively managing expectations in a specialist, regulatory environment.
Be a go-getter using your initiative to work through challenging, complex matters while remaining calm under pressure.
Ability to interpret, understand, apply and effectively communicate multiple complex pieces of legislation and regulatory framework technical knowledge.
Where a precedent does not exist, use valuable judgement and thorough research to problem solve, considering the broader context of a situation and ensuring decisions are justifiable.
Ability to design/support delivery of training documentation / guidelines/ checklists etc. to create a consistent and quality approach in service delivery, processing, and approvals.
Ability to provide expert knowledge to support decision making and encourage others to make evidence-based decisions to improve service delivery and legislative compliance.
To shine in this role, you will:
Have a sound understanding of Long Service Corporation legislation and it's application.
Have the ability to negotiate with and persuade internal and external stakeholders to achieve outcomes.
Be a change leader embracing new ways of working, supporting the team, and getting involved.
Embrace problem solving as an opportunity to shine, demonstrating your outstanding skills while mentoring others.
Thrive on being a member of a productive, outcomes driven team who strives to deliver on time, every time.




Be able to provide coaching and constructive feedback, question practices and make decisions
What we need from you:
Please submit your CV of no more than 5 pages and a cover letter of no more than 2 pages for review, outlining your capability for the role including demonstrated examples.
Salary Grade 7/8, with the base salary for this role starting at $****** base plus superannuation
For enquiries relating to recruitment please contact Lauren Alcorn via ******.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.
Closing Date: Monday 27th July **** at 10am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process.
If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact ******.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process

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