Job no:******
Work type:Permanent
Location:Newstead
Categories:Information Technology
About the role
Mater's Digital Technology & Informationteam is seeking aDigital Support Specialistto join our Brisbane-based Service Centre in afull-time, permanent positionbased at ourNewsteadOffice.
This is an exciting opportunity to play a key role in supporting Mater's continued growth, including major workforce expansion across Mater Hospital Springfield and the Gold Coast.
Working within a fast-paced healthcare environment, you'll provide expert technical support, resolve complex IT issues, and help ensure our people have the digital tools they need to deliver exceptional patient care.
Salary range: $***** - $***** per hourplus superannuationandaccess to not-for-profit salary packaging up to $15,900+access to many staff benefits!
What you'll be doing
As a Digital Support Specialist, you'll provide advanced technical support while contributing to the ongoing success and improvement of Mater's Digital Service Centre.
In this role, you will:
Investigate and resolve complex desktop, application, hardware, and technology-related issues
Provide Level 1 and Level 2 support across desktop, audio-visual, telephony, networking, and mobile technologies
Deliver support via phone, digital channels, and face-to-face interactions
Install, configure, and upgrade IT equipment including computers, printers, AV equipment, and other technology devices
Assist with system upgrades, technology deployments, and approved change activities
Maintain accurate documentation, knowledge articles, and service records
Support IT asset management processes and equipment lifecycle activities
Provide technical guidance and mentoring to Digital Support Officers and Service Centre team members
Collaborate with specialist technical teams to identify opportunities for service improvement
Participate in an after-hours on-call support roster
About you




You are a customer-focused IT professional who enjoys solving complex technical problems and supporting people in a busy, service-driven setting.
You bring strong troubleshooting capability, excellent communication skills, and a commitment to delivering high-quality support.
You will bring:
Certificate II or III in Information Technology, or equivalent industry experience
ITIL Foundation certification (Version 3 or 4)
Minimum four years' experience in a Service Desk, Desktop Support, or IT Support role
Experience supporting end users within large and complex organisations
Strong knowledge of Microsoft operating systems, Active Directory, networking, desktop hardware, and audio-visual technologies
Demonstrated ability to diagnose and resolve technical issues across a broad range of technologies
Excellent communication and stakeholder engagement skills
Strong organisational skills with the ability to prioritise competing demands
A collaborative approach and willingness to support and mentor team members
Relevant tertiary qualifications and industry certifications (such as A+, Network+, or Microsoft certifications) will be highly regarded
Why join us?
Mater is Queensland's largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals.
We're leaders in healthcare, education, fundraising & philanthropy and research — and it's our people who make the difference.




We're looking for passionate individuals to join our team and help shape the future of care.
At Mater, you'll be part of a purpose-driven organisation that values innovation, compassion, and excellence.
Increase your take-home paywith generous salary packaging options, including meal and entertainment benefits
Grow your careerwith access to industry-leading training and professional development through Mater Education
Wellbeing supportthrough our Employee Assistance Program and on-site pastoral care teams
Access a range of health and wellbeing serviceswith a corporate discount on private health insurance
Exclusive discountsacross dining, retail, travel, accommodation (just to name a few!)
Stay activewith unlimited access to discounted gyms via the Fitness Passport program
Convenient, discounted on-site parking
Enjoy great foodwith reduced prices at our campus cafés and coffee spots
Join Queensland's Largest and Most Innovative Not-for-Profit Healthcare Team
Be part of something bigger.
Make your move with Mater.
#GETBETTERWITHMATER
Applications closeWednesday the 8th of July ****–please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW.
Direct applications only— we are not engaging recruitment agencies at this time.
All successful candidates may be required to complete pre‐employment checks (including criminal history, working rights, medical and working with children checks).
Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued.
We welcome applications from people of all backgrounds and abilities.
Visit our Reconciliation webpage.
Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.
Advertised:01 Jul **** E. Australia Standard Time
Applications close:08 Jul **** E. Australia Standard Time

📌 Digital Support Specialist (Rockhampton)
🏢 Mater Central Queensland - Rockhampton
📍 Rockhampton