About Our PACC
Since ****, Our PACC has been committed to improving the liveability and quality of life of people living with disability.
We deliver person-centred, respectful, and goal-focused support across Supported Independent Living, SDA and community-based services.
We are currently building ateam of experienced Disability Support Workersto support participants withhigh and complex support needsin a SIL/SDA setting in the Northern suburbs.
About the Role
This role is suited toexperienced support workerswho understand that quality support goes beyond completing tasks.
You will play a key role in supporting a participant to feel safe, respected, and at home, while working towards theirNDIS goals, independence, and quality of life.
You will be supporting a participant who presents withcomplex behaviours, requiring emotional maturity, solid engagement skills, and the ability to remain calm, consistent, and professional in challenging situations.
What Support Looks Like at Our PACC
We are seeking workers who can:
Build genuine rapport throughmeaningful conversation and everyday engagement
Understand theart of small talkand natural connection, not scripted interactions
Demonstrateempathyand the ability to see situations from the participant's perspective
Create ahomely, calm, and respectful environmentwithin a SIL/SDA home
Support participants to work towards theirpersonal goals, rather than doing tasks for them
Recognise early signs of escalation and confidently applyde-escalation strategies
Provide consistent, trauma-informed support aligned with behaviour support plans
Key Responsibilities
Deliver person-centred support in line with NDIS plans and individual support strategies
Support daily living activities while promoting independence, dignity, and choice




Implement Positive Behaviour Support Plans and follow approved strategies
Engage participants in meaningful daily activities and community access
Maintain accurate documentation, progress notes, and incident reporting
Work collaboratively with families, allied health professionals, and internal teams
Follow all organisational policies, NDIS Practice Standards, and safe work procedures
Positive Behaviour Support, De-escalation and Restrictive Practices
Shift Leadership and Staff Support
Emergency Preparedness, WHS and Environmental Safety
Prepare and assist in the development, implementation, and ongoing review of participant care/support plans, while monitoring progress and actively supporting participants to achieve their individual goals.
Essential Skills & Experience
Minimum 2 years' experiencesupporting people with complex behaviours and/or high support needs
Certificate III in Disability, Individual Support, Mental Health, or a related field (or higher)
Demonstrated experience managing and de-escalating behaviours of concern
Strong verbal communication skills and confidence engaging participants in conversation
High level of empathy, emotional intelligence, and self-awareness
Ability to maintain professional boundaries while building positive relationships
Strong understanding of person-centred and trauma-informed practice
Mandatory Requirements
Current NDIS Worker Check
Current DHS Working With Children Check




Valid First Aid & CPR
Medication Administration Certificate
Manual Handling Certificate
Australian Driver's Licence
Availability to work a24/7 roster, including evenings, weekends, and overnight shifts
Desirable (but not essential)
CPI Verbal Intervention and/or Safety Intervention training
Experience working in SIL or SDA environments
Experience supporting participants with mental health and dual diagnoses
Lived experience supporting people with complex needs
Employment Conditions
Casual employment under theSCHADS Award, in line with the Fair Work Act
Casual loading applies as per Award conditions
Shifts offered based on service needs and worker availability
Why Work With Our PACC
Supportive and values-driven workplace culture
Opportunity to work with experienced teams and complex support models
Meaningful work that makes a genuine difference in someone's life
Ongoing support, supervision, and development opportunities
How to Apply
Applications can be submitted viaSeek.
Only shortlisted applicants will be contacted for interview.
Employer questions
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Disability Support Worker?
Do you have a current NDIS Worker Screening Check?
Do you have a current Working With Children (WWC) Check?
Which of the following First Aid accreditations do you currently hold?
Do you have a current medication competency?
Do you have a current manual handling certificate?
Do you have a current Australian driver's licence?
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