Role Overview:
We are seeking aPayments Technical SpecialistwithDynamics MPOSexperience to join our team to work with one of our clients in Adelaide.
The ideal candidate will have prior experience in a similar role (ideally related to a retail workplace) and be a comfortable and confident self-starter with an inherent technical aptitude.
Working closely with Service Delivery Team, the role is responsible for the management of both payments application software and terminal hardware, testing, and support for major incidents / release and change / problem management.
Given you will be a point of contact for several teams, excellent communication skills – spoken, written and interpersonal are required as is the need to be on-site on a daily basis.
Key Responsibilities include:
Management of payments application software and terminal hardware
Testing of payments solution in alignment to business objectives
Providing support for major incidents providing root cause analysis
Support of release and change management activities within the production environments
Support of problem management process.
Delivery of reporting, scheduling, escalation,
tracking and communication functions for the team
Adherence to documented operational procedures
Ability to work independently and manage multiple tasks simultaneously
Operating collaboratively with team to elevate capability and consistency
About You:
Experience with Dynamics MPOS functional areas preferably ERP, Modern POS, Retail, and Finance
Knowledge of ITSM including automation/orchestration would be well regarded
Proven ability to troubleshoot technical issues methodically and efficiently
A genuine passion for delivering quality support
You will excel at developing / updating & maintaining process documentation
Experience in complex enterprise IT Service Delivery environments
Experience in dealing with third-party-provided services
If you are interested in discovering more about this opportunity, please apply with your resume in MS Word format only (.doc or .docx).
* Note that you must have the right to live and work in this location to apply for this job.
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