Claims Repair Coordinator
Full time position based in Rose Park
1 day per week work from home model
Attractive salary and other benefits
About CRA Building Services
CRA Building Services is seeking a highly capableRepair Coordinatorto join our growing South Australian team.
CRA is a South Australian-owned business and a builder of choice within the Insurance Repair Industry, operating across South Australia, Queensland, New South Wales and Victoria.
As a family-owned company, we are passionate about delivering high-quality insurance building solutions and a trademark customer experience.
Our team works hard, supports each other and takes pride in delivering exceptional outcomes for customers when they need us most.
About you
We're looking for someone who thrives in a fast-moving environment, communicates clearly, professionally and confidently, stays calm under pressure and knows how to keep things moving when others get stuck.
This is not a quiet administration role and is best suited to someone who genuinely enjoys being busy and working in a demanding, fast-paced environment.
You'll be managing a busy portfolio of insurance repair jobs where priorities shift quickly, communication is constant and there is a strong expectation that you take ownership and drive outcomes.
You are someone who:
Thrives in a fast-paced environment where priorities can change constantly.
Can manage a demanding workload without becoming overwhelmed.
Takes ownership of tasks and follows through without needing constant direction.
Is highly organised and able to confidently manage multiple jobs, deadlines and stakeholders simultaneously.
Communicates exceptionally well, both verbally and in writing, and is able to communicate clearly, professionally and confidently with homeowners, trades, insurers and internal teams.
Has strong attention to detail and produces explicit, accurate and professional written communication.




Is highly confident communicating by phone and able to manage a high volume of conversations and written communication throughout the day.
Can manage difficult conversations professionally and remain calm when dealing with challenging situations.
Thinks critically, solves problems independently and works proactively to keep jobs progressing.
Learns systems quickly and is comfortable navigating multiple web-based systems, portals and digital workflows.
Is resilient, adaptable and able to bounce back quickly when things don't go to plan.
Enjoys being busy, working with urgency and takes pride in getting things done
We're looking for confident people who enjoy taking ownership, solving problems and being the person who keeps things moving when challenges arise.
About the Role
This full-time role (37.5 hours, Monday to Friday) includes one work-from-home day per week once fully trained, along with paid training, a Microsoft Surface device, full work-from-home setup and access to our Employee Assistance Program.
Our Repair Coordinators work closely with Building Supervisors to coordinate residential insurance repairs.
You'll be responsible for managing a portfolio of repair jobs and acting as the key communication link between homeowners, insurers, trades and internal teams to ensure repairs progress efficiently and customers remain informed throughout the process.
Insurance repairs can move quickly and involve a high volume of communication, changing priorities and competing deadlines.
Success in this role requires resilience,



strong organisational skills, confidence in communication and the ability to maintain momentum when challenges arise.
Key responsibilities include:
Managing an independent portfolio of domestic insurance repair claims within a supportive team environment
Coordinating trades and repair schedules alongside Building Supervisors to ensure timely completion of works
Communicating with homeowners, trades, insurers and internal teams via phone, email, SMS and online portals
Managing high volumes of inbound and outbound communication each day
Monitoring claim progress and proactively following up outstanding actions
Working to KPIs and service delivery timeframes
Problem solving and taking ownership to drive jobs forward when obstacles arise
Maintaining accurate records and professional communication across all systems.
You'll need to be comfortable having direct conversations, managing difficult situations professionally and taking responsibility for progressing jobs when issues arise.
What's on offer
Full paid training provided
Excellent salary package plus superannuation
Family-friendly and flexible workplace
One work-from-home day per week once trained
Microsoft Surface device and full home office setup
Paid professional development opportunities and access to a staff training and development fund
Staff and family Employee Assistance Program supporting health and wellbeing
Supportive team environment with strong leadership and genuine collaboration
How to apply
Applications closeMonday 27 July **** at 9:00am, unless the position is filled earlier.
Applications are accepted through the Seek website and must include both a resume and cover letter.
Only successful applicants will be contacted.
For further information, please contact the People and Culture team ****** phone**************.

📌 Repair Coordinator - Insurance Claims (Adelaide)
🏢 Building
📍 Adelaide