About Adelaide Airport Ltd
Adelaide Airport Ltd (AAL) is the gateway to South Australia and the fifth-largest airport in Australia.
We are committed to ongoing developments that seamlessly connect the world to South Australia.
AAL is an unlisted public company owned by long‐term superannuation funds.
AAL is a major business centre and is executing its vision to be a globally connected, next generation hub offering a unique sense of place to its partners.
AAL has recently announced $1 billion in capital investment over the next five years, covering both significant aviation and technology infrastructure upgrades in addition to some exciting commercial property developments across both its Adelaide and Parafield Airport sites.
AAL employs a highly engaged workforce recognised for delivering exceptional outcomes.
Identifying, supporting and encouraging leadership and innovation, AAL is a proven leader in sustainability, supporting diversity and inclusion and offering flexible workplace arrangements.
The Role
We are seeking a customer-focused and proactive Customer Service Representative to join our Customer Experience Team.
This role plays a critical part in delivering exceptional customer service and support across a range of airport services, including online parking, transport services, staff parking and reception operations.
Working across both the Terminal Office and Management Centre, you will support customers through multiple channels, manage a variety of enquiries, assist transport operators (including rideshare and chauffeur services), support online car park bookings and booking amendments, provide reception services, and help create a positive customer experience across the airport precinct.
This diverse role is ideal for someone who enjoys helping people, thrives in a rapid-paced environment, and can confidently balance customer service, administration and reception responsibilities.
You will be a collaborative team member who delivers outstanding customer service with professionalism, empathy and a positive attitude.
Key Responsibilities
Provide professional reception services,



representing Adelaide Airport as the first point of contact for welcoming visitors, managing sign in procedures and answering incoming reception calls,
Manage shared inboxes and general office administrative tasks
Assist customers with online parking booking queries , amendments, and account enquiries.
Support and promote customer self-service platforms and digital channels
Support staff parking administration, including applications, and account maintenance.
Coordinate and issue access cards for airport staff, tenants and transport operators (rideshare, taxi and chauffers)
Respond to operational enquiries from rideshare, taxi and chauffers from multiple channels.
Supporting administrative activities across the customer service team
Working collaboratively with other operational teams to ensure a seamless customer experience
Identify opportunities to improve customer service and operational processes
Live the AAL Values
·Accountability– Excellence starts with ownership
·Integrity– Do the right thing, even when no one's around to see it
·Respect– Good humans make great workplaces
·Teamwork– Collaboration drives us Celebration unites us
·Customer Focussed– Think customer.
Always!
Qualifications & Experience
We're looking for someone who genuinely enjoys helping people and can confidently navigate challenging customer situations while maintaining professionalism and composure.
You will bring:
Previous experience in a customer service, contact centre, reception or customer-facing role
Strong written and verbal communication skills
Experience managing customer concerns or complaints professionally
Excellent organisational and administrative skills
Confidence using multiple computer systems simultaneously




Strong attention to detail and ability to prioritise competing tasks
A collaborative approach and willingness to support a small team environment
The ability to adapt to changing priorities and operational needs
Essential
Current Driver's Licence
Certificate III in Business Administration or equivalent
Experience in customer service across phone, email and face-to-face channels
Strong Microsoft Office skills
Desirable
Experience within aviation, tourism, hospitality or a similar service-based industry
Experience using CRM platforms such as Salesforce, Altitude, Skidata and ParkChange
Experience in a corporate reception or front-of-house environment
Who Will Succeed in This Role?
You are someone who:
Can de-escalate difficult situations with empathy and professionalism
Builds positive relationships with people from diverse backgrounds
Is reliable, accountable and takes ownership of your work
Enjoys working in a structured, customer-focused environment
Is comfortable balancing routine tasks with unexpected customer requests
Wants to contribute to a positive team culture and long-term success
Why Join Adelaide Airport?
Adelaide Airport is one of Australia's most modern and user‐friendly airports, providing world‐class services to millions of passengers every year.
We pride ourselves on our commitment to customer service, safety, and environmental sustainability.
Working at Adelaide Airport offers:
The opportunity to work in a vibrant environment at one of Australia's busiest airports
A supportive team culture that fosters growth, learning and development
The chance to make a meaningful contribution to aviation safety while enhancing your own career
If you're passionate about customer service, enjoy solving problems and want to be part of an organisation that connects South Australia to the world, we'd love to hear from you.
To apply, please follow the link below to our careers portal and submit your application directly:
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vacancyNo=VN465
Applications close: July *******

📌 Customer Service Representative (Adelaide)
🏢 Adelaide Airport
📍 Adelaide