AtHaircare Group, we're more than just a company—we're a trusted partner to the professional hair industry.
Proudly Australian and family-owned for over 50 years, we're passionate about building industry-leading brands and distributing premium haircare products across Australia and New Zealand.
Founded by a hairdresser, for hairdressers, we understand thatfor us, it's more than hair—it's about making a difference in people's lives.
The Role
We're seeking aCustomer Service Officerto join our Customer & Sales Support team based at our Marleston Head Office.
This role is ideal for someone who is passionate about customer service and enjoys building solid relationships.
You'll be the first point of contact for both B2B customers and B2C consumers, providing professional support across phone, email, and online channels.
Working closely with internal teams, you'll manage customer enquiries, process orders, resolve issues, coordinate returns and warranty claims, and ensure every customer interaction is delivered with accuracy, care, and professionalism.
Why This Role Stands Out
Opportunity to combine customer service expertise with hair industry knowledge
Play a key role in supporting both salon customers and consumers
Diverse role with exposure to customer service, sales support, logistics, and operations
Join a supportive team culture within a respected Australian-owned business
Enjoy flexible casual hours and genuine work-life balance
Key Responsibilities:
Respond to customer enquiries via phone, email, and online channels in a timely and professional manner
Process customer orders and account applications accurately and efficiently
Manage order tracking, delivery enquiries, and customer follow-ups
Investigate and resolve customer issues relating to orders,



deliveries, returns, freight, and credits
Coordinate returns, warranty claims, and controlled return processes
Provide product advice and support to customers, identifying solutions to meet their needs
Liaise with warehouse, logistics providers, and internal teams to ensure positive customer outcomes
Maintain accurate customer records, notes, and system updates
Support sales representatives with order processing and customer enquiries
Contribute to continuous improvement initiatives and follow company processes and procedures
What You'll Bring
Previous experience in customer service, administration, or sales support
Qualified Hairdresser preferred, with knowledge of professional haircare products
Strong communication and relationship-building skills
Excellent problem-solving ability and customer-focused mindset
High attention to detail and strong organisational skills
Ability to manage multiple priorities in a fast-paced environment
Confidence using Microsoft Office applications
Experience with CRM or ERP systems such as Pronto or Zendesk (desirable)
Positive, adaptable, and team-oriented approach
What We Offer:
Competitive casual rates
Generous employee product discounts
Annual gratis product allowance
Supportive and collaborative team culture
Free onsite parking at our Marleston office
Opportunity to work with leading professional haircare brands
Career development within a growing Australian-owned business
Ready to Take the Next Step?
If you're passionate about helping people, delivering outstanding customer experiences, and want to be part of a business that genuinely supports the professional hair industry, we'd love to hear from you.
Please note: You must have full Australian work rights to apply.
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📌 Customer Service Officer (South Australia)
🏢 Haircare Australia
📍 South Australia