Senior Service Advisor - Muswellbrook
Upper Hunter Automotive – Muswellbrook, NSW
Full-Time Position
Upper Hunter Automotive is a family-owned, multi-franchise dealership representingFord, Mitsubishi, Kia, Subaru, BYD and Holden.
We have built our reputation on delivering outstanding customer service and are looking for an enthusiasticSenior Service Advisorto join our growing team.
If you're passionate about customer service, enjoy working in a fast-paced environment and want to be part of a supportive team, we'd love to hear from you.
About the Role
As the Senior Service Advisor, you'll be the key link between our customers and workshop, ensuring every customer receives exceptional service from the moment they arrive until they collect their vehicle.
Your responsibilities will include:
Greeting customers and discussing their servicing and repair requirements.
Preparing repair orders and accurate estimates.
Scheduling service bookings and managing workshop workflow.
Liaising with technicians and the Workshop Controller.
Keeping customers informed throughout the repair process.
Explaining completed work and invoices clearly and professionally.
Upselling manufacturer-recommended maintenance and repairs where appropriate.
Resolving customer enquiries and concerns professionally.
Assisting the Service Manager with the day-to-day running of the department.
Maintaining high levels of customer satisfaction and manufacturer compliance.
About You
To be successful in this role you will have:
Outstanding customer service and communication skills.
A professional, positive and team-focused attitude.
Excellent organisational and time management skills.
The ability to multitask in a busy dealership environment.
Strong computer and administration skills.
A current Australian driver's licence.
Previous experience as a Service Advisor within an automotive dealership will be highly regarded; however, applicants with exceptional customer service skills, a strong work ethic and a willingness to learn are encouraged to apply.
What We Offer
Competitive salary package based on experience.
Performance-based incentives.
Ongoing manufacturer and dealership training.
Career development opportunities within a growing dealership.
A supportive management team.
Up-to-date workshop facilities.
Employee discounts across sales, service and parts.
A secure, full-time position with a well-respected local business.
Why Join Upper Hunter Automotive?
At Upper Hunter Automotive, we believe our people are our greatest asset.
We invest in our team, celebrate success and provide opportunities for long-term career growth.
If you're looking for a workplace where your contribution is valued and your career can progress, we'd love to hear from you.
Apply Now
If you're ready to take the next step in your automotive career, clickApply Nowand submit your résumé along with a brief cover letter outlining why you'd be a great fit for our team.
All applications will be treated in the strictest confidence.