Be Part of HistoryThe Tasmania Devils Football Club is on a historic journey to build a professional AFL/AFLW club from the ground up.
We are assembling a passionate and committed team to connect with fans across Tasmania and beyond, creating experiences that inspire pride, loyalty, and belonging.
Role PurposeThe Retail Operations and Fulfilment Manager is responsible for leading the delivery of the Club's retail and membership fulfilment operations, ensuring every interaction with our retail program and membership fulfilment program is delivered to the highest standard.
This role oversees retail operations across physical and online channels, including Devils Den, match-day retail and pop-up activations, and manages key operational partners, inventory, logistics, budgets and team performance to ensure every touchpoint reflects the Club's brand and delivers an exceptional fan experience.
Your responsibilities will include:
Retail OperationsLead the Club's retail program across physical and online channels, overseeing day-to-day delivery and the performance of the Club's retail partnerManage the retail operations budget, ensuring expenditure is effectively planned, monitored and controlledMonitor retail performance against sales, service and game-day targets, identifying opportunities to improve commercial outcomes and fan experienceDevelop and maintain retail policies, procedures and operational documentation to support consistent, efficient delivery
Membership Fulfilment OperationsOwn end-to-end delivery of the Club's membership fulfilment program, ensuring accurate, on-time and cost-effective distribution each seasonManage the Club's fulfilment partner, including seasonal planning, weekly WIP meetings, KPI monitoring and resolution of operational issuesCoordinate the ordering and production of annual membership products, including budgeting, quantities, timelines and design approvalsOversee in-season fulfilment operations, including fulfilment files, replacement orders and member issue resolution
Store,



Match-Day & Event Retail ExecutionManage Devils Den and all physical retail environments, ensuring consistently high standards of presentation, service and operational efficiencyLead the planning and delivery of match-day merchandise operationsWork closely with events and operations teams to deliver seamless retail and membership execution on match-days and at Club eventsManage stock control, POS and inventory management systems, and monitor shrinkage across all physical retail environments
Team Leadership & Continuous ImprovementLead, coach and develop the Retail Coordinator, casual retail workforce and membership fulfilment support teamManage workforce planning, including staffing levels and rostering, providing clear operational leadership during match-days and peak periodsAct as the Club's primary operational liaison with the official apparel partnerDrive continuous improvement across retail and fulfilment operations, identifying opportunities to enhance performance, process and service delivery
What you'll bringProven experience leading retail operations in a fast-paced, customer-focused environmentDemonstrated leadership experience, with the ability to coach, develop and build high-performing teamsStrong operational capability across retail systems, inventory management, POS and high-volume trading environmentsCommercially minded, with the ability to analyse performance, manage budgets and identify opportunities to improve outcomesHighly organised and self-directed, with the ability to prioritise competing demands and deliver results autonomouslyExperience with CRM and customer service platforms such as Salesforce and Zendesk is desirable
The Fine PrintBased in Hobart, with occasional travel and out-of-hours work required, particularly on match-daysA collaborative and inclusive culture with attractive perks including quarterly wellbeing days and additional off-season leaveWork that matters, a team that backs you, and a chance to be part of something truly historicSalary guidance of $95,000–$105,000 + superannuation, commensurate with experience
Apply now!
Applications close 5pm Wednesday, 4 August ****

📌 Retail Operations & Fulfilment Manager (Hobart)
🏢 Tasmania Football Club
📍 Hobart