Join our supportive and friendly team as a NDIS Support Coordinator, where you'll play a key role in delivering high-quality support coordination and exceptional customer service to NDIS participants across the North Coast of New South Wales.
We are currently offering a part-time position (25 hours per week across 4 days), with the flexibility to work from home or from our Ballina office (depending on your location).
There is a possibility of full-time employment in the future.
In this role, you will support participants throughout the North Coast NSW region, including Lismore, Ballina, Tweed, Clarence Valley, Southern Queensland, and surrounding areas.
This position is classified at Level 4 under the SCHADS Award and is a two-year contract position until July ****.
Blue Sky Community Services values diversity and encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, people of all ages, and people who identify as LGBTQIA+.
We welcome the skills, experiences and perspectives of all people to ensure our workforce is representative of the communities we work with and live in.
How to Apply
Please do not apply through SEEK.
More information about this position is also available on our website.
Complete your Application Form available on our website ******(click on email address to reveal) bymidnight Sunday 26th July ****.
We want you to bring your best self to this application process.
If you feel you may require an adjustment during the recruitment process, please contact our Inclusive Communities Manager on ******** (click on email address to reveal) or ************** to discuss.
About Us
Blue Sky Community Services is a not‐for‐profit community organisation committed to supporting people to thrive and creating communities where everyone belongs.
We work in partnership with individuals, families, and communities to support meaningful change through inclusive, strengths‐based, and person‐centred approaches.
With strong roots in the Mid North Coast of NSW, Blue Sky has been supporting communities since the mid‐****s and continues to grow and expand our reach across New South Wales.
We deliver a wide range of services focused on children,



young people and families, disability and inclusion, and community and sector development, always guided by our belief in people's strengths, potential, and right to belong.
Why Work for Us?
Be part of a values driven organisation where culture, kindness, and integrity genuinely guide how we work every day
Make a real difference for children, families, and communities and feel proud of the impact you create
Access salary sacrificing benefits to boost your take-home pay
Feel connected and supported through our active staff club and regular connection activities
Celebrate growth and achievement at our end‐of‐year development days and team gatherings
Join a workplace that prioritises belonging, trust, and collaboration
Work alongside passionate, purpose driven colleagues who care about each other and the work they do
Be supported to thrive in a positive, inclusive, and people centred workplace
About You
Successful applicants for this position, will be people who have:
Demonstrated ability to strongly and consistently align behaviours, attitudes and conduct with the organisation's values, culture and code of conduct.
Qualifications in Disability, Mental Health or Individual Support or a commitment to commence studies during the probation period or willingness to undertake studies during employment.
A fully insured and registered vehicle to be used for business purposes, with Roadside Assistance.
Knowledge of relevant service providers across mainstream and other community service sectors, including mental health and disability providers.
Demonstrated passion for, and sound understanding of, the importance of the provision of exceptional customer service.
Demonstrated ability to quickly learn, master, and proficiently use, information and communication technology tools and systems, including using excel spreadsheets, email inboxes, phone systems,



the Microsoft suite of products, client management systems and databases, and accessing shared calendars to make appointments.
Demonstrated capability, and willingness to promote the NDIS in a positive manner, and to communicate its goals, activities, processes and functions correctly and confidently.
Demonstrated capability, and willingness to achieve key performance indicators within a high-volume environment to required timeframes.
Demonstrated effective, efficient and productive working skills, including very good time management, prioritisation, organisational, administrative, record keeping and writing skills.
About the Role
The NDIS Support Coordinator:
Support participants with complex health and disability needs, including psychosocial disabilities, who receive Support Coordination funding through the National Disability Insurance Scheme (NDIS).
Assist participants to understand and implement their NDIS plans, build their capacity to make informed decisions and choices, and access a range of supports, including mainstream, informal, community, and funded services.
Work collaboratively with participants to ensure a mix of supports is utilised to increase their capacity to maintain relationships, manage service delivery tasks, live more independently, and participate in their community.
Deliver exceptional customer service to achieve positive outcomes for participants.
Develop and maintain positive working relationships with local service providers, community organisations, the National Disability Insurance Agency (NDIA), and Local Area Coordinators (LACs).
Monitor and oversee participant plan funding to support effective utilisation of available resources.
Respond to and resolve crisis situations, ensuring participants' best interests are upheld and their resilience is strengthened.
Please note:A willingness to travel within the region is essential.
This position provides an excellent opportunity to join our organisation and make a positive difference in the lives of people and the community.
The selection process will commence straight away, so don't delay in submitting your application to ******
Visit our website for further details or contact Leanne Lockhart for an informal discussion on **********

📌 Ndis Support Coordinator (New South Wales)
🏢 Blue Sky Community Services
📍 New South Wales