About Us:
We are a growing Asian food importer and distributor located in Cairns, QLD.
We are currently seeking an experienced Store Supervisor to join our warehouse team.
This role involves working with a variety of tasks and autonomy in a busy and often demanding work environment.
Accountabilities & Responsibilities:
Business Development
Seek new customer accounts and recent business opportunities according to the company's direction and target
Update knowledge of company's and other competitors' products to remain competitive
Inventory and stock control
Update stock movement, record goods receipt and transfer;
Liaise with purchasing and shipping department to coordinate receiving schedule and space for indent container and local supply
Maintain safety stock level
Ensure all receiving goods are properly checked and all documentation are completed
Record any damage and returned stocks
Identify and monitor near expiring products promptly
Assist in the preparation and execution of cycle counts and stock take report
Team Management
To be involved in the recruiting of staff
To train, develop and mentor staff members
Provide feedback of the team and report business issues to the management
Address and resolve operational and staff issues
Manage rostering and staffing requirements of the store
Cash Register and Payment handling




Process sales through scanner and cash register accurately and promptly
Manage and count the till daily
Daily cash and bank reconciliation
Receive and verify payment from delivery drivers returning from their daily runs
Customer Service
Provide customer service courteously and efficiently
Assist with phone orders and telephone or customer inquiries related to the company's products, pricing and services
Resolve customer complaints according to the company's policy and procedures
Ensure customer orders are input and invoiced correctly, picked and printed, and delivered on time
Processing any returns and exchanges according to the company procedures
Communicate all 'out of stock' items to customers
Back up Delivery Driving
Deliver goods to and from customers and suppliers as required
Collect payment, receipt for goods delivered or picked up
Other ad hoc projects and duties assigned by the management.
Skills Required
Minimum 1 year experience in a similar role.
Excellent English and Chinese communication skills.
Strong Customer Service skills
Good relationship building skills
Cash handling experiences
Sound numerical skills
Energetic, driven and proactive
Intermediate level of Microsoft Office skills.
Exposure to the food industry is desirable, but not essential.
Have a valid driver's licence

📌 Store Supervisor (Chinese Speaking) (Queensland)
🏢 Ettason
📍 Queensland