Promote participant independence with a trusted mental health and disability service provider
24/7 Residential/Outreach support- dual diagnosis & challenging behaviours
SCHADS Level 3.
($*****-$*****p/h)
Permanent Part Time – Approx.
16 hours per week plus PM & Weekend loadings and salary packaging opportunities
About ermha365
At ermha365, we are part of the Meridia group and we work with clients with some of the most complex mental health and disability support needs in Victoria.
We're a lifeline for people who often feel like a "square peg in a round hole" - those who experience stigma and discrimination, and are ostracised or excluded from the simple things that most of us take for granted.
In many cases we have become the provider of last resort, although we see ourselves as the provider of first choice.
We believe in the potential of everyone.
We never give up, and we never give in.
We support individuals (consumers) in their own homes and within the community to build skills, confidence, and independence in everyday life.
Our approach is recovery-oriented, trauma-informed, and person-centred, focused on enabling rather than doing, so individuals can exercise choice, control, and self-determination.
About The Role
We are seeking multiple compassionate and values-drivenmental healthand disability Support Workers who are passionate about promoting mental health, psychological safety, and overall wellbeing.
These roles play a vital part in creating safe, inclusive, and mentally healthy environments, particularly for people living with complex mental health conditions, dual diagnosis, and behaviours of concern.
About You
The successful candidates will be able to thrive in a dynamic, 24/7 environment, who can think creatively, and respond calmly and professionally to complex situations.
Strong rapport-building skills, emotional intelligence, and the ability to make sound decisions under pressure are essential.




These part time positions will require the successful candidates to have a Certificate IV in Mental Health, or tertiary qualifications in Psychology, Social Work or a related discipline.
As a mental health Support Worker, you will:
Provide 1:1 or 2:1 support to consumers in residential, SIL, and community settings based inGeelongVICand the broader Geelong area
Support the mental health and emotional wellbeing of individuals using empathetic, strengths-based, and trauma-informed approaches
Deliver support in line with individualised behavioural and mental health support plans
Create and maintain psychologically secure environments where consumers feel heard, respected, and supported
Identify early signs of distress or escalation and respond appropriately, including accessing additional or external supports when required
Promote recovery-oriented practice, empowerment, independence, and self-determination
Act as a positive role model and support consumers to engage in meaningful daily activities and routines
Build and maintain professional relationships with consumers, their support networks, and care teams
Provide accurate, timely, and reflective case notes to support consistency and continuity of care
Maintain clear professional boundaries, uphold practice standards, and engage in safe, sustainable work practices
What we are looking for:
Demonstrated experience and understanding of mental health and psychosocial disability, particularly where challenging behaviours may be present




A strong understanding of the impact of trauma, stress, distress, and burnout
High emotional intelligence, effective listening skills, and confidence holding sensitive or difficult conversations
Experience in dual diagnosis of complex disability and mental health
Demonstrates patience, emotional resilience, effective listening skills, and adaptable communication techniques.
A non-judgemental, respectful, and person-centred approach grounded in dignity and human rights
The ability to advocate for others and support the development of meaningful, sustainable support networks
An understanding of the justice system and also the importance of following the direction of a BSP
Capacity to work both independently and collaboratively within a team environment
Resilience, adaptability, and the ability to remain calm and focused under pressure
Tech savvy with the ability to use a variety of IT systems whether that be on laptops and/or mobile/tablets
Provide accurate and timely case notes so that the team can provide consistent experience for the participant
Commitment to reflective practice, supervision, and ongoing learning in mental health and wellbeing
Advantageous to have:
Understanding and experience with restrictive practices – mechanical, chemical and environmental restraints
Experience in working with adaptive communication styles of non-verbal participants who present with challenges behaviours due to communication barriers
We are currently hiring multiple permanent part time positions based in Geelong VIC.This is a 24/7 program therefore, the successful candidates will be available for a range of shifts including Sleepover shifts.
It is a requirement of this position to meet all compliance requirements concerning NDIS Worker Screening, Working With Children Check, Right to Work and possess a current & valid Victorian Driver's Licence.

📌 Support Worker (Warrnambool)
🏢 ermha365
📍 Warrnambool