Love Where You WorkMetricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.
Incredible opportunity to work within our high performing Service & Warranty team handling customers in and around the Sunshine Coast area, servicing our customers, maintaining reasonable 90 day servicing ability and resultant customer satisfaction.
Work with our experienced Service & Warranty Team being scheduled to attend our customers who have moved in to their Metricon home.Required to work out of the office in Brendale once a week.
Reporting to the Service & Warranty Coordinator, your responsibilities will include:
Hands on role required to maintain reasonable 90 day servicing ability and resultant customer satisfaction
Thoroughly review customer raised items and scheduled works prior to attending inspection
Conduct inspection and carry out required works for New Home Service Inspections as per guidelines set down by Metricon to achieve a positive experience for our customers
Assess and evaluate all items on checklist inspections, while clearly explaining any disqualified items to the customer
Log and update all works via the mobile CRM for each service item, while providing concise notes as required
Ensure all customers receive prompt responses and follow up to ensure matters raised are resolved satisfactorily,



and providing escalation where appropriate
Accurately document and report on common construction items found during inspections for product and build process improvement
Ensure that the relationships with all internal departments, external customers, suppliers, agents and contractors are maintained and improved
Metricon will offer you:
A market-competitive salary, plus Car + Ipad + Mobile + tools
Genuine career advancement opportunities
Generous housing discounts on our award winning homes
A dynamic team culture where our people produce excellent results
A supportive workplace culture where great work is recognized and rewarded!
The successful candidate will have:
A trade background in the construction industry is essential ideally in carpentry
Extensive experience in a customer service/contact role is essential
Previous experience within the maintenance field is highly regarded
Working knowledge of Australian Building Codes, standards and regulations
The ability to read and understand plans and contracts
Working knowledge of the residential home volume building industry
Strong capability with time management, prioritisation and high quality customer service
A professional and proactive approach to all tasks undertaken
If you're ready to take the next step in your career, apply now!
This role requires a national police check to be undertaken by the successful applicant.

📌 Service & Warranty Supervisor (Queensland)
🏢 Metricon Homes
📍 Queensland