Join ourgrowing Home Care team, and create positive engagements with our residents that make a difference!
Use your assessment and customer service skills to make a real difference in people's lives
Join a company focused on Kindness and Care
Take your career to new heights with tailored career development
About the role
In this exciting growing role, you'll be reporting to our Home Care Manager.
You will manage a case load of Home Care Package Residents living within our villages and ensure the smooth running of end-to-end customer experience, with a focus on ensuring the wellbeing of older people who receive our Home Care Packages.
You will be working across three of our Villages, Nellie Melba Retirement Village, Weary Dunlop Retirement Village, and Bert Newton Retirement Village.
You will, action new leads & enquires, assess resident's care needs, develop care plans, monitor home care budgets, and remain within allocated funding, while working collaboratively with care staff and monitor care provided with a strong focus on customer satisfaction and maximising outcomes for residents with a Home Care package.
This position involves a hybrid work setup, including home and village-based responsibilities, predominantly focused on supporting residents across our Bert Newton, Nellie Melba and Weary Dunlop villages in the southeastern Suburbs of Melbourne
About you
You will be passionate about making a difference to our residents lives and provide outstanding customer service, and;
Case Management experience within aged care, or an understanding of Consumer Directed Care within Home Care Packages,



as well as an understanding of HCP guidelines and standards
Tertiary qualification ina health related field
Nursing degree is highly desirable
Have a warm and friendly approach to build lasting relationships with our residents and their families
Exceptional organisation, problem solving, computing, client database management and time management skills
Excellent written, verbal, and numerical communication skills
Current driver's license
About Ryman
Ryman is a leader in retirement living and care, employing over 7,700 people in Victoria and New Zealand across a wide range of areas, including nursing, village operations, sales, technology, design, and corporate roles.
We're one of Victoria's fastest growing employers, and we're just getting started.
At Ryman, exceptional care is thoughtfully delivered every day.
From meals and activities to maintenance and support, our teams work together so residents can feel confident everything is taken care of – because behind that promise is the standard we've always held ourselves to: it's got to be good enough for mum and dad.
We're in a period of real transformation, focusing on stronger commercial outcomes, smarter ways of working, and continuing to set the standard in retirement living and aged care.




Along with joining a team who deliver exceptional results, treat people with kindness and respect and know how to have a laugh, you can expect:
Opportunity to add to your professional skills with a rapidly growing organisation
Additional wellbeing leave and to purchase extra annual leave
Company recognition and reward programme,
Access to discounts with more than 40 well-known Australian and international brands across a variety of sectors including; health and wellbeing, banking, insurance, retail and more
Active social club - Movie nights, Award Ceremonies, Paint and Sip, food festivals, Treasure Hunts, Charity events and lots more
Fruit, Italian Coffee, Ice Cream, Yoga classes and "furry Fridays" yes bring your dog to work.
At Ryman, we support an environment where everyone feels welcome to be themselves.
We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions.
If you share those values and you're looking for a career where your work truly makes a difference, we'd love to hear from you.
Applications will be reviewed as they are received and interviews may take place prior to the close date.
This means we reserve the right to close a job ad before the advertised close date
Location(s)Nellie Melba Retirement Village - Wheelers Hill AU
ExpertiseNursing, Clincial Manager, Caregivers, Carers, Unit Coordinators, Fluid Assistants, Senior Registered Nurses, Lounge Assistant, Registered Nurses, Enrolled Nurses, Healthcare, Grad Nurses, Physiotheraphy, Diversional Therapy
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📌 Support At Home Case Manager (Victoria)
🏢 Ryman Healthcare
📍 Victoria