We are seeking a highly organised and proactive team member to support warehouse operations, customer service, sales coordination and project delivery.
This varied role will suit someone who enjoys working across hands-on warehouse tasks, customer communication, supplier coordination and administrative follow-through.
The successful applicant will play an important part in ensuring stock is received, controlled and dispatched accurately, customer orders are managed professionally, and projects are coordinated to meet deadlines.
Warehouse Operations
· Receive, inspect and dispatch stock, including dangerous goods, in line with workplace procedures and safety requirements.
· Operate a forklift safely and efficiently to move, load, unload and organise stock.
· Maintain accurate stock control records, including batch numbers and product traceability.
· Prepare customer orders for dispatch and ensure goods are packed, labelled and documented correctly.
· Assist with stocktakes, inventory checks and warehouse housekeeping to maintain a secure and organised work environment.
Sales and Customer Service
· Answer phones and respond to customer enquiries in a professional, helpful and timely manner.
· Liaise with customers and suppliers regarding orders, deliveries, stock availability and delivery timeframes.
· Manage shared inboxes, ensuring emails are monitored and responded to promptly.
· Dispatch stock to customers, including follow-through, troubleshooting and resolution of delivery or order issues.
· Promote sales of selected products to relevant market areas, with a small commission payable on eligible sales.
Repairs, Returns and Project Coordination
· Coordinate the return and repair process for pumps, including customer updates and supplier follow-up.




· Coordinate projects by liaising with multiple suppliers and internal stakeholders to ensure jobs are delivered on time.
· Track outstanding actions, communicate updates clearly and escalate issues where required.
· Maintain accurate records of orders, repairs, returns, customer communications and project progress.
Skills and Experience
· Previous experience in warehouse operations, dispatch, customer service, sales support or a similar coordination role.
· Current forklift licence, or willingness to obtain where required.
· Experience handling dangerous goods, or the ability to follow dangerous goods procedures and safety requirements.
· Strong attention to detail, particularly with stock control, batch numbers, order accuracy and written communication.
· Confident computer skills, including email management and record keeping.
· Clear communication skills and the ability to deal professionally with customers, suppliers and team members.
About You
You will be highly organised, reliable and able to manage competing deadlines without losing focus on accuracy or customer service.
You will enjoy working in a varied role where priorities can change quickly, and you will be comfortable taking ownership of tasks from start to finish.
The ideal applicant will have a practical, solutions-focused approach, a strong safety mindset and the ability to communicate clearly with customers, suppliers and colleagues.
What We Offer
· A varied role across warehouse operations, customer service, sales coordination and project support.
· The opportunity to take ownership of customer orders, supplier follow-up and delivery outcomes.
· Small commission opportunities on selected product sales.
· A supportive team environment where organisation, reliability and initiative are valued.

📌 Warehouse Operations, Sales & Customer Service Coordinator (Gold Coast)
🏢 Zychem Technologies
📍 Gold Coast