Are you passionate about delivering exceptional customer service and thrive in a dynamic, fast-paced environment?
We're looking forCustomer Administration Service Officersto join our team at our Kwinana site to support the administration, scheduling and operations of our Fertiliser business during our busy season.
As a crucial part of the team, you will liaise with various internal departments and key external stakeholders including customers, account managers, sales agents, service contractors, suppliers and road transport companies.
Your key responsibilities will include:
Accurate administration of sales contracts.
Review and receipting of supplier invoices.
Coordinate arrival and despatch of granular and liquid fertiliser appointments across the weighbridge and systems.
Conduct inductions and provide training to carriers on despatch systems.
Manage appointments and ensure compliance with loading guidelines.
Maintain accurate customer and vehicle records.
Champion safety culture and ensure compliance with HSE standards.
About you:
A background in customer service or administration, with a high level of integrity.
Excellent phone manner and overall communication skills.
High level of attention to detail and ability to work unsupervised.
Strong organisation skills with the ability to handle and prioritise multiple tasks
Experience using computerised sales systems and proficient in MS Office applications.
High level of problem solving capability and the ability to learn new systems quickly.
Ability to handle a high volume of work & challenging situations.
Ability to work in a flexible work setting.
Ability to work on a rotating shift roster, including early starts, late finishes and the occasional Saturday shift.
Strong Mathematical Skills.




Experience working in the transport industry and using weighbridges will be highly regarded but not essential as full training will be provided.
What we offer
At Wesfarmers Chemicals, Energy & Fertilisers (WesCEF), we value our people and offer a range of benefits designed to support your wellbeing, development and career growth, including:
Access to a wide range of employee advantages across the Wesfarmers Group, including staff discounts at Bunnings, Kmart, Target, Officeworks and Kleenheat, as well as access to Wesfarmers-sponsored arts and cultural events
Ongoing professional development and career opportunities across WesCEF and the broader Wesfarmers Group
Why WesCEF?
At WesCEF, we are committed to building an engaged, high-performing and inclusive workforce that reflects the communities in which we operate.
We value diversity of thinking, skills and experience, knowing this drives innovation and better business outcomes.
We welcome applications from people of all backgrounds and encourage Aboriginal and Torres Strait Islander peoples to apply.
We are proud to support flexible working arrangements and understand that flexibility looks different for everyone.
If flexibility is important to you, we encourage you to discuss your needs as part of the application process.
WesCEF operates across multiple locations, with our two major hubs based in Kwinana and the Perth CBD.
Applications close: 5pm AWST Sunday 16th August ****
Our recruitment process considers your alignment to our company values and the requirements of the role.
We also have several checks which may be conducted to demonstrate your suitability for the role including but not limited to psychometric assessment, police checks, medical, drug and alcohol testing, right to work check, qualifications, due diligence, and/or reference checks.
Agency applications will not be accepted.
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📌 Customer Administration And Service Officer (Kwinana Beach)
🏢 CSBP
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