ROLE
Full-time, based in Adelaide CBD with occasional regional and out-of-hours work required.
Are you passionate about supporting tourism businesses to lift standards, build capability and strengthen their professionalism?
TiCSA is seeking an Industry Programs Coordinator to lead the delivery and growth of our Quality Tourism Accreditation programs across South Australia.
This role is central to supporting tourism operators through nationally recognised accreditation programs, strengthening industry capability and reinforcing the value of TiCSA membership.
It suits someone who enjoys working directly with businesses, managing programs end-to-end and representing the industry with credibility and confidence.
RESPONSIBILITIES
Coordinate and deliver TiCSA's accreditation programs under the Quality Tourism Framework, including Quality Tourism Accredited Business, Star Ratings, Visitor Information Centres, Camps and specialist programs
Mentor and audit tourism businesses throughout the accreditation and annual renewal process
Manage accreditation systems and affiliated platforms, ensuring accuracy, compliance and continuous improvement
Lead delivery of a successful annual renewal process, including streamlining systems and processes
Design and implement communication and marketing initiatives to grow program participation and achieve KPIs
Build and maintain strong relationships with tourism businesses, regional tourism organisations and local government
Proactively identify and pursue opportunities to grow accreditation uptake across South Australia
Represent TiCSA at workshops, industry events and engagement sessions
Train and support internal team members involved in accreditation site visits
Monitor program performance and prepare reports for internal and external stakeholders
Manage program budgets and contribute to achieving financial and non-financial targets




Attend national meetings and collaborate with interstate Tourism Industry Councils to support continuous improvement
ABOUT YOU
We're looking for an capable and approachable professional who enjoys working with people and thrives in a fast-paced, team-oriented environment.
You'll bring:
Demonstrated experience in program delivery, industry engagement or business support
Strong understanding of tourism and the South Australian tourism industry
Excellent interpersonal, stakeholder engagement and presentation skills
A high level of attention to detail and ability to manage multiple priorities.
Confidence leading conversations, influencing outcomes and negotiating effectively.
Robust written and verbal communication abilities.
Proficiency in Microsoft Office and confidence using digital tools.
A proactive and flexible approach, with a 'team first' mindset.
DESIRABLE QUALIFICATIONS & EXPERIENCE
Tertiary qualification in Tourism, Business or a related discipline
Experience working with accreditation, compliance or quality frameworks
CMS and/or CRM experience
Experience working in a not-for-profit or membership-based organisation
Understanding of the South Australian tourism industry.
CULTURE & BENEFITS
A career with TiCSA will offer you a rewarding experience.
We ensure our employees feel valued, supported, and compensated by providing a range of employee benefits, including:
Wellbeing and professional development opportunities
Flexible hybrid work arrangements
Work anniversary leave day
Free and confidential counselling services
Annual flu vaccinations
The successful candidate must be willing to collaborate on cross-organisation projects,



demonstrate enthusiasm to go above and beyond, work outside of traditional office hours when necessary, and occasionally assist colleagues in other areas.
Our team comprises highly committed individuals who strive to deliver above and beyond, driven by a passion for our industry and a deep care for one another, which cements our strong organisational culture.
ABOUT TICSA
The Tourism Industry Council South Australia (TiCSA) is the peak body for South Australia's tourism industry.
We are a not-for-profit, member-based organisation representing over 1,100 tourism businesses across the state.
Our purpose is to advocate for, engage with, and strengthen businesses to grow South Australia's visitor economy.
We do this by delivering business development programs, training, and events for our members and the broader tourism industry.
TiCSA's Organisation Values - We live by these!
Service Focused – Delivering good outcomes for our members and the broader industry.
Community Builders – Bringing industry together and supporting businesses.
Confident Leaders – Sharing knowledge, growing capability, and providing advocacy.
Team First – Collaboration is at the heart of what we do.
Constantly Learning – We embrace opportunities to learn, improve, and innovate.
More about TiCSA can be found at .
HOW TO APPLY
To apply, click APPLY NOW and submit your Cover Letter & Resume.
Applications close COB 15th July ****.
For a confidential discussion about the role, please contact Linda Lacey on *********.
TiCSA is proudly committed to fostering an inclusive culture where all individuals are valued, respected, and able to contribute their talents.
We encourage applications from people of diverse backgrounds, including Aboriginal and Torres Strait Islander people and those living with a disability.
Please note: Only shortlisted candidates will be contacted and provided with feedback.

📌 Industry Programs Co-Ordinator (Adelaide)
🏢 Tourism Industry Council
📍 Adelaide