IT Support OfficerFull-time | Forrestfield, WA
AtBruce Rock Engineering (BRE), we design, build, and maintain road trains and transport equipment built tough for the rugged Australian outback.
From humble beginnings, we've grown into one of Australia's leading manufacturers of road transport equipment, driven by innovation, quality, and a commitment to continuous improvement.
With operations acrossForrestfield, Bruce Rock, Port Hedland and Geraldton, we're proud to deliver Australian-made solutions while fostering a supportive, family-oriented workplace where our people can grow and thrive.
We are currently seeking an experiencedIT Support Officerto join our team at ourForrestfield Head Office.
About the Role
As ourIT Support Officer, you'll be the first point of contact for IT support across the business, ensuring our systems, infrastructure, and users are well supported so our operations continue to run smoothly.
This is a hands-on role suited to someone who enjoys problem-solving, working with people, and continuously improving systems and processes.
You'll work closely with employees, external service providers and stakeholders to deliver responsive, secure and reliable IT support across multiple sites.
Key Responsibilities
Providing first-line IT support via phone, email and in person
Diagnosing and resolving hardware, software and network issues
Installing, configuring and maintaining computers, laptops, peripherals and mobile devices
Managing user accounts, onboarding and offboarding activities
Recording and tracking support requests through the helpdesk system
Maintaining IT documentation, knowledge articles and asset registers




Supporting Microsoft 365 technologies including Active Directory, Exchange Online, Teams and SharePoint
Supporting business applications including ERP systems and Autodesk products
Assisting with multi-site infrastructure projects including networking, connectivity, CCTV and access control systems
Liaising with external managed service providers to resolve technical issues
Identifying opportunities to improve IT processes, automation and service delivery
Ensuring compliance with company policies, cybersecurity practices and WHS requirements
About You
To be successful in this role, you will have:
EssentialTertiary qualification in Information Technology, Computer Science or a related discipline
Minimum two years' experience in an IT Operations or Service Desk Support role
Strong knowledge of Microsoft 365 technologies, including Windows Server, Active Directory, Exchange Online, Teams and SharePoint
Experience supporting PC hardware, servers and networking equipment
Excellent troubleshooting and problem-solving skills
Strong organisational and time management skills with the ability to prioritise competing tasks
A proactive mindset with a passion for improving systems, workflows and user experience
Excellent communication and customer service skills




DesirableMicrosoft 365 Certifications (including SharePoint)
Experience with PowerShell scripting and Group Policy (GPO)
Experience with Microsoft Power Platform and Power Automate
Knowledge of networking including Wi-Fi, VLANs and IP configuration
Experience supporting 3CX phone systems
Experience with Sophos Antivirus and Firewall solutions
Experience supporting CCTV and Access Control systems
Current Australian Driver's Licence
Why Join Bruce Rock Engineering?
At BRE, our people are at the heart of everything we do.
We offer a supportive environment where you'll have the opportunity to make a real impact while developing your career.
Some of our benefits include:
Competitive salary and secure full-time employment
Work in our brand-recent, state-of-the-art Forrestfield facility
Supportive, family-oriented team culture
Regular team BBQs and social events
Free onsite parking
Career progression opportunities across our four WA locations
Financial assistance for external training and professional development
Novated leasing options with significant tax savings
Access toFlare Benefits, offering discounts on groceries, fuel, technology, entertainment and more
Employee Referral Program (earn up to$5,000per successful referral)
Employee Assistance Program (EAP) available to employees and their families
Service recognition awards
Access to Study Leave, Volunteer Leave and Purchased Annual Leave
Ready to Apply?
If you're a proactive IT professional who enjoys solving problems, supporting people and making a difference, we'd love to hear from you.

📌 It Support Officer (Western Australia)
🏢 Bruce Rock Engineering
📍 Western Australia