About The Mutual Bank
At The Mutual Bank, our purpose is to help our Members, our community and our Team Members thrive. Our values of Integrity, Respect and Care guide how we work and the outcomes we deliver.
We are a customer‐owned bank where everyone contributes, work is hands‐on, and what we do matters.
About the role
As a Branch Manager, you will lead the success of the branch by driving business growth, building strong Member relationships and creating a high‐performing team.
This is a hands‐on leadership role balancing business development, lending growth, operational excellence and community engagement. You will establish a strong local presence, build momentum in the market and deliver sustainable commercial outcomes.
Key responsibilities
Drive branch growth through proactive business development and local engagement
Generate, manage and convert lending opportunities across home, personal and small business lending
Strengthen Member relationships through needs‐based conversations and portfolio growth
Achieve deposit growth targets and improve portfolio performance
Build community connections and referral networks to increase visibility and opportunities
Lead day‐to‐day branch operations, ensuring solid customer service, compliance and risk management




Use performance insights to manage pipeline activity and improve outcomes
Coach, support and develop team members to build capability and performance
About you
Proven ability to drive business development and grow branch performance
Strong understanding of retail banking products, lending and customer needs
Demonstrated leadership capability with experience coaching and developing others
Strong commercial acumen with accountability for results
Confident building networks and representing the bank in the local community
Required
Experience leading a branch or similar customer‐facing team
Established local community connections
Proven track record in lending and portfolio growth
Ability to analyse performance data and translate insights into action
What we offer
A key leadership role influencing branch and business performance
Supportive leadership and a collaborative team environment
Flexible working arrangements
Paid parental leave, volunteering and emergency services leave
Recognition programs and wellbeing initiatives
Ongoing learning and development
Team Member banking benefits and lifestyle discounts
How to apply
If you are passionate about leading teams, growing business outcomes and making a difference in your local community, we'd love to hear from you.

📌 Branch Manager (Newcastle)
🏢 The Mutual Bank
📍 Newcastle