We are partnering with a leading financial services organisation to recruit Customer Complaints Consultants.
This is an excellent opportunity for experienced complaints professionals who thrive in fast-paced environments and enjoy investigating complex customer matters while delivering fair and timely outcomes.
About The Role
Working within a collaborative Customer Relations team, you will manage complaints from end to end, ensuring they are investigated thoroughly and resolved in line with regulatory obligations and internal standards.
Following an initial two-week, full-time office-based training period, the role will transition to a hybrid working arrangement (50% office, 50% home).
Key Responsibilities
Manage a portfolio of customer complaints from investigation through to resolution.
Conduct detailed investigations by gathering and analysing relevant information.
Liaise with internal stakeholders to ensure fair, balanced and compliant outcomes.
Prepare high-quality written correspondence and communicate directly with customers throughout the resolution process.
Negotiate appropriate outcomes and settlements where required.
Identify trends, root causes and opportunities for continuous improvement.
Ensure all complaints are managed within required regulatory timeframes and service standards.
About You
To be successful, you will bring:
Demonstrated experience managing complex customer complaints or dispute resolution cases.
Experience within banking, financial services, insurance or another highly regulated environment.
Strong investigative, analytical and problem-solving skills.
Excellent written communication with the ability to prepare clear, professional customer correspondence.
Strong stakeholder management and negotiation skills.
The ability to interpret legislation, policies and regulatory requirements.
A customer-first approach with high levels of empathy, resilience and professionalism.
Experience working with internal dispute resolution frameworks or regulatory complaint handling processes will be highly regarded.
Whatu****s On Offer
3-month contract.
Competitive hourly rate.
Brisbane CBD location.
Hybrid working after initial training.
Monday to Friday, 8:30am to 5:00pm.
Opportunity to join a team-oriented team and make an immediate impact on an key customer-focused project.
If youu****re an experienced complaints professional looking to join a respected organisation and contribute to meaningful customer outcomes, weu****d love to hear from you.
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