Are you passionate about people, love solving problems on the fly, and thrive in a fast-paced environment? Then you might be just who we're looking for!
Alloggio – the largest short-term rental accommodation provider across Australia and New Zealand , is on the lookout for Guest Services Specialists to join our dynamic Noosa team based in beautiful Noosa Junction.
What's the Role About?
As a Guest Services Specialist, you'll be the go-to person ensuring guests enjoy an exceptional stay – from the moment they book, right through to post-checkout. You'll be problem-solving, anticipating guest needs, and making sure every touchpoint is handled with care and efficiency. No two days will be the same – and that's just how we like it.
You'll be answering queries across multiple channels (phone, email, chat, even social media), helping manage arrivals, and working with our awesome support teams to keep things running smoothly behind the scenes.
Key Responsibilities:
Be the main point of contact for guests from booking confirmation to after they leave
Respond to guest inquiries across all platforms – quickly and professionally
Build excellent relationships and turn guests into loyal fans
Resolve guest issues with confidence, care,
and minimal fuss
Coordinate arrivals, inspections, and ensure everything is guest-ready
Conduct property inspections (pre-arrival and post-departure audits)
Recommend upgrades (hello, welcome packs and fresh linen!)
Maintain accurate records and complete daily checklists
Collaborate with internal teams to keep everything ticking
Be flexible and ready to jump in – we're a 24/7 operation with rosters running Monday to Sunday, including weekends
What We're Looking For:
Previous experience in guest services, hospitality, tourism, or high-volume customer service role
A natural people person with strong communication and relationship-building skills
Calm under pressure, solutions-focused, and able to juggle competing priorities
Growth mindset with a willingness to learn and adapt
Strong time management and attention to detail
A team player who lives and breathes Alloggio's values
Tech-savvy and comfortable navigating systems and digital channels
Someone who loves weekend shifts – and maybe even prefers them!
Please note we have full time and part-time roles available.