We're looking for an organised, proactive Account Manager to join Collier Creative on a permanent, full-time basis - someone who can run client accounts and projects independently and knows a growth opportunity when they see one.
This role sits at the heart of our Account Management team, supporting our Account Director to manage and deliver client projects across all five of our service pillars: Advisory, Brand, Marketing, Digital and Investor Communications.
About the Role
You'll be responsible for day-to-day management of a portfolio of client relationships - coordinating projects from brief to delivery, including budget management, invoicing, resourcing, timelines and communications.
You'll work closely with the Account Director on strategy and proposals, and support our Project Coordinator with day-to-day workflow demands. You'll also proactively identify new projects and sales opportunities within your client group.
What You'll Be Doing
Client Relationship Management
Act as the primary day-to-day contact between clients and the Collier Creative team, operating independently on established accounts
Manage client expectations and communications
Brief projects into the studio and coordinate design teams through to project delivery
Support the Account Director in preparing proposals and presentations
Business Development & Growth
Proactively identify new project and sales opportunities within existing client accounts
Spot where our five service pillars could solve a client need, and flag it to the Account Director
Support scoping and pitching of identified opportunities
Project Management
Independently project manage existing client work end-to-end - planning, budgeting, scheduling, QA and delivery
Monitor milestones and troubleshoot issues to keep projects moving without close supervision
Support the Project Coordinator with day-to-day workflow
Monitor project budgets, timeframes and deadlines




Flag budget risks and issues to the Account Director
Manage purchase orders and client approvals for scope changes
Contribute to monthly forecasting and revenue reporting
Quality Control
Review all outputs for accuracy, quality and alignment with brief
Maintain strong communication across teams and suppliers
What We're Looking For
3-5 years experience in account or client management, within a creative or agency environment
Demonstrated ability to manage client accounts and projects independently
A commercial instinct for spotting recent project or growth opportunities within existing accounts
Strong organisational skills and attention to detail
Excellent communication and client management skills
Ability to manage multiple projects and deadlines
Comfortable working with tools like Zoho CRM, ClickUp and MS Office
Basic understanding of Adobe Creative Suite, Figma (nice to have)
What Success Looks Like
Projects delivered on time, on budget and to a high standard
Strong client relationship building across your portfolio
Self-motivated, ambitious, sales focused and proactive
Budget management, accurate forecasting and process driven
Effective collaboration across the Account Management team and Design team
Why Join Collier Creative?
We're a *****-person advisory-led brand, design and communications agency - professional, down-to-earth, and genuinely collaborative. We help organisations build stronger, more unified brands across five specialist areas working as one practice:
Advisory - strategic planning, stakeholder alignment and leadership engagement
Brand - strategy, identity and brand architecture
Marketing - positioning, activation and campaigns
Digital - web, content and channel performance
Investor Communications - IPO, annual reporting and investor relations for listed and pre-IPO clients
Employment: Permanent, full-time
Location: Melbourne (office-based with flexibility)
You must have full Australian working rights.
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📌 Account Manager (Permanent – Full Time) (Melbourne)
🏢 Collier Creative
📍 Melbourne