Job Description
Job Title: Customer Service Representative
Brand: CIL Insurance
Role Type: Permanent Full-Time - 37.5 hours per week
Location: 1 King William Street, Adelaide SA ****
Work Arrangement: Hybrid role with a mix of work from home and in office, post-probation period
Start Date: Wednesday 02 September ****
Salary: $62,000 + 12% Super
The Company
CIL & Essentials is an insurance division within Suncorp. We are an inbound Contact Centre primarily responsible for the sales and service of CIL Insurance and Essentials by AAI Insurance. We are looking for passionate and customer-focused individuals to join our team in Adelaide. We are a driven team that has a robust focus on delivering outstanding customer service through our brands.
Key Responsibilities
As a Customer Service Representative, you are focused on ensuring our customers feel valued when they contact our team. Your role is to connect our customers with products and services that meet their needs and protect their assets. You will enjoy achieving KPIs while delivering exceptional service, speaking with customers over the phone and using your initiative to understand their needs and provide solutions.
Skills & Experience
Proven experience and passion for delivering brilliant customer service
Ability to use initiative and possess strong problem-solving skills
Be resilient and able to manage difficult situations positively
A high level of attention to detail
Insurance experience is not required (we can teach you that).
A thirst for knowledge and passion for helping customers is what we are after!
Shift Patterns
We operate Monday to Friday, 7.30am to 5.30pm, and Saturday, 8.30am to 4.30pm (ACST). Therefore,



you must be available to work a rotating roster across this span of hours. All rosters are provided 4 weeks in advance.
What We Can Offer You
Salary: $62,000 + 12% Super
Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
Why you'll love working with us
At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance-driven than ever before.
Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the criteria above.
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📌 Niche Specialist (Adelaide)
🏢 Suncorp Group
📍 Adelaide