IT MSP - Level 2 System / Support Engineer
Up to $80K + Super | Full-Time Permanent | Melbourne
A growing
Managed Service Provider
is looking for a customer-focused
Level 2 Support Engineer
to join its collaborative technical team.
This role is perfect for someone who has built a solid foundation within an MSP or IT support environment and is looking to continue developing their technical skills across Microsoft Cloud technologies, networking, and infrastructure while working with a diverse range of business clients.
You'll be joining a supportive team that values collaboration, customer service, and continuous learning, with exposure to both remote and onsite support.
WHAT'S ON OFFER?
Up to
$80K + Super
Exposure to a broad range of Microsoft technologies
Supportive and collaborative technical team
Ongoing training and certification opportunities
Diverse client environments and technologies
Mix of remote support and onsite client work
WHO ARE WE?
We are a well-established Managed Services Provider supporting small and medium-sized businesses across a variety of industries.
Our team delivers reliable IT support, cloud solutions, networking, cyber security, and infrastructure services, with a strong focus on customer experience and long-term partnerships. Due to continued growth, we're looking for a Level 2 Support Engineer who enjoys troubleshooting technical issues and providing outstanding service to clients.
WHAT WILL YOU BE DOING?
As a Level 2 Support Engineer, you'll provide day-to-day technical support to a broad client base while assisting senior engineers with projects and escalated issues.
Your responsibilities will include:




Providing Level 2 remote and onsite technical support
Troubleshooting Microsoft 365, Windows, hardware, software, and networking issues
Supporting user accounts, Microsoft Entra ID, Active Directory, and email services
Assisting with Azure cloud administration and Microsoft 365 environments
Supporting Windows ***** and Windows Server environments
Troubleshooting printers, laptops, desktops, and peripheral devices
Assisting with networking issues including DNS, DHCP, VPNs, Wi-Fi, and switches
Supporting backup and endpoint security solutions
Maintaining accurate ticket notes and technical documentation
Escalating complex issues where required
Delivering exceptional customer service while meeting SLA timeframes
2+ years' experience
in an IT Support, Service Desk, System Exposure or MSP environment
Experience supporting Microsoft 365 and Windows environments
Basic understanding of Azure and Microsoft Entra ID
Experience with Active Directory user administration
Good knowledge of Windows Server fundamentals
Basic networking knowledge including DNS, DHCP, VPN, and TCP/IP
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to manage multiple priorities in a fast-paced setting
Current driver's licence and full Australian working rights
Experience working within a Managed Services Provider
Exposure to RMM and PSA platforms
Experience with Microsoft Intune or endpoint management
Exposure to FortiGate or other firewall technologies
Knowledge of backup and disaster recovery solutions
Microsoft certifications or current study towards certifications
PowerShell knowledge or automation experience
KEY SKILLS:
#J-*****-Ljbffr

📌 Level 2 Engineer (Melbourne)
🏢 Searchability®
📍 Melbourne