Company Description

Nestled in the heart of Broadbeach, Sofitel Gold Coast Broadbeach is where the art of French elegance meets the effortless glamour of beachside living. Our 296 beautifully appointed rooms frame sweeping views of the Pacific Ocean and the lush hinterland beyond, while our vibrant dining destinations bring the joie de vivre of Sofitel to life. Here, hospitality is more than a service — it is warm, alive, and refined in every detail, delivered by ambassadors who share a passion for creating unforgettable moments.

Job Description

A career that lets your passion shine:

Welcome and greet guests warmly on arrival, creating a positive first impression from the moment they step into the hotelDeliver effective and accurate check-in and check-out services using Opera Cloud & ACDC, responding promptly to guest enquiries and requestsShare accurate and helpful information on hotel facilities, amenities and local attractionsMaintain guest account records with precision, processing cash and card transactions securely and ensuring timely, accurate posting of chargesHandle all incoming calls courteously and professionally, documenting and relaying guest messages, reservations and special requestsAct as a liaison between guests and Reservations, Concierge, Housekeeping and F&B; teams to ensure seamless service deliveryPromote the ALL – Accor Live Limitless loyalty program, hotel facilities and services, maximising sales through recommendations, upselling and cross-sellingUphold stringent security protocols and hotel SOPs to safeguard guest confidentiality and safety at all times

Qualifications

What you will bring to the role:





A genuine passion for luxury hospitality and creating exceptional guest experiencesA luxury attitude — humble excellence, elevated emotional intelligence and a distinguished presenceStrong communication and interpersonal skills, with a warm and professional phone mannerThe ability to manage multiple tasks in an organised and efficient manner within a fast-paced environmentExperience with Opera Cloud or a similar property management system (advantageous)Openness to feedback, continuous improvement and ongoing development with the Sofitel brandFlexibility to work a rotating roster, including weekends and public holidays, in line with guest needs

Additional Information

Thrive In Our Sofitel Gold Coast Broadbeach Community

A chef prepared meal complimentary on every shiftLaundered uniforms to have you looking and feeling your bestA complimentary Sofitel night's stay each year, including breakfast, to celebrate your work anniversaryGlobal discounts across Accor hotels, restaurants, and experiencesAn additional paid day off during your birthday monthPersonalised reward program curated to suit your lifestyleDiscounted onsite parking, secure bike storage, and convenienct access to public transportWalking distance to Broadbeach's best dining, shopping, and coastlineLeaders who invest in your development, coaching, and long-term careerA global brand setting standards for French luxury hospitality

Apply now and shape the future of your hospitality career with Sofitel.

Current Australian working rights are required for this position.

Our Commitment To Diversity & Inclusion

We're proud to be an inclusive employer that celebrates diversity in all forms. If you require adjustments during the recruitment process, we welcome you to let us know so we can support you.

📌 Guest Experience Agent (Gold Coast)
🏢 Sofitel
📍 Gold Coast