We're now looking for a Guest Service Agent to deliver first-class service and be the face of our front desk at Aquarius on the Beach, Townsville. Aquarius is a 122-room hotel in the heart of Townsville, and it's the newest addition to the Belmo Group portfolio. We run hotels a little differently - we think you can have performance and personality, and we build teams that prove it.
About the role
Reporting to the General Manager, you'll own the guest experience from arrival to departure, delivering seamless check-ins and check-outs, managing enquiries, and keeping the front desk running smoothly. You'll work closely with Housekeeping and Maintenance in a strata-titled, mixed-use environment that keeps the role varied. It's a busy, people-facing role on a rotating roster where your warmth and professionalism shape every guest's stay.
What you'll do
Deliver exceptional check-in and check-out experiences in line with Belmo standards
Manage guest enquiries in person, by phone, and by email with professionalism and genuine care
Maintain accurate records in our property management system - reservations, billing, room statuses, and guest profiles
Liaise in real time with Housekeeping and Maintenance on room readiness and service requests
Identify and offer upgrades, late check-outs, and other ways to enhance the guest's stay
Process payments, bonds, refunds, and complete accurate end-of-shift balancing
Manage key and access card administration using our electronic lock system
Handle guest concerns with confidence and escalate appropriately when required
Keep the front desk and lobby immaculately presented at all times
Uphold Body Corporate by-laws and support emergency response procedures, including evacuation and fire alarm protocols
What you'll bring
A genuine customer-service focus




Robust communication and interpersonal skills, both written and verbal
Confidence with computer systems and the ability to pick up new software quickly
The ability to multitask and stay composed in a fast-paced environment
Strong attention to detail, particularly with cash handling, billing, and guest records
Reliability, punctuality, and availability across a rotating roster, including evenings and weekends
Professional presentation and conduct at all times
Nice to have
Prior hotel reception or front office experience
Experience in a serviced apartment, short-term letting, or management rights property
RMS system experience
Familiarity with a hotel PMS
An understanding of strata or Body Corporate environments
What We Offer
Career Development
- We invest in our people through structured onboarding, leadership development, and ongoing learning opportunities designed to support career progression across our hotel, residential, and corporate portfolios.
Autonomy & Trust
- Belmo empowers our people to take ownership of their work, with clear governance, support, and direct access to leadership.
Competitive Rewards
- We offer competitive remuneration packages aligned to experience and performance, with opportunities for growth as the business expands.
Work-Life Balance
- We recognise the importance of balance in a demanding industry and strive to build sustainable operating models that support both performance and wellbeing.
Wellbeing Support
- Access to employee assistance and wellbeing resources to support mental health, resilience, and personal wellbeing.
Professional Culture
- Work within a collaborative, accountable, and high-performing culture that values integrity, innovation, and continuous improvement.
How to apply
If this sounds like you, hit Apply and send through your resume!

📌 Guest Service Agent (Townsville)
🏢 Belmo Group
📍 Townsville