About the Venue:
Overlooking the tranquil waters ofWest Lakesin Adelaide,The Lakes Hotel Resortis a dynamic, multi-faceted hospitality destination offering 72 well-appointed rooms.
The property boasts an impressive range of dining, entertainment, and event facilities, including Knots Kitchen, Tunki Restaurant, the Lakes Sports Bar, and the Goldrush gaming lounge.
Complementing these offerings are seven versatile function spaces, capable of hosting up to 300 guests, making the venue ideal for both social celebrations and corporate occasions.
At The Lakes Hotel we are dedicated to creating a warm hospitality workplace that brings our community together with good food, drink and company.
Putting people are at the heart of everything we do makes The Lakes Hotel both an employer of choice and THE destination for entertainment, celebration and catching up in an iconic location.
Recent accolades for the venue include Tunki being recognized with One Hat in the Australian Good Food Guide Awards ****, Best Restaurant (Accommodation Division) **** AHA SA Awards, Best Specialty Restaurant at both the Restaurant & Catering Awards SA and National Awards.
About the Role:
We're seeking a motivated and hands-onFront Office Managerto join our team.
Reporting to the General Manager, you'll take ownership of all aspects of our Front Office department.
This is an excellent opportunity for a Front Office Manager from a boutique hotel or a very experienced Front Office Assistant Manager looking to step into a management role within a dynamic, fast paced multi-outlet environment.
Key Responsibilities:
Adopt a hands-on approach to leadership by performing check-ins, engaging in meaningful guest interactions, answering calls, and delivering outstanding guest service.
Train and develop front office staff, ensuring skills and staffing levels meet the needs of hotel occupancy and guest expectations.
Manage departmental rosters and ensure compliance with both business requirements and financial targets.




Maintain accuracy in room inventory control and collaborate with the Sales and Housekeeping departments to ensure seamless operations.
Regularly review Front Office procedures, policies and standards to maximise efficiency and productivity.
Work closely with the General Manager to make informed decisions that directly impact the profitability of the business.
Demonstrate and promote the positive values of the hotel and management team at all times.
About You:
Hospitality is a way of life for you, not just a job.
You're a natural leader with excellent interpersonal skills.
Experienced in similar roles within the hospitality industry.
Organised, detail-oriented, and confident in managing multiple priorities
Committed to delivering exceptional guest experiences in a busy, fast-paced environment
Flexible availability including days, evenings, and weekends
Benefits:
Work within a multi-outlet hotel and entertainment complex with diverse operations
Staff discounts on food, beverage, and accommodation across Oscars Group venues
Access to internal and external training programs for career development
Mentoring and support from experienced hospitality professionals
Employee Assistance Program and staff recognition initiatives
Clear pathways for career progression within Oscars Group which includes Accor, IHG, Event and Choice properties.
About Us:
Lakes Resortis part ofOscars Group, one of Australia's largest privately owned hospitality groups.
Founded in **** by the Gravanis family, Oscars Group now operates over 45 venues across Australia spanning hotels, pubs, gaming, restaurants, conference and event centres, chartered vessels, and commercial and residential developments.
Oscars Group is renowned for its supportive team culture, career development opportunities, and dedication to delivering premium hospitality experiences.
If you're ready to take the next step in your Front Office leadership career, apply today andJoin the Fun with Oscars Group!
If you are passionate about delivering outstanding hospitality, we want to hear from you.

📌 Front Office Manager (Adelaide)
🏢 The Lakes Resort Hotel
📍 Adelaide