Overview The Customer Feedback Officer is responsible for ensuring high quality customer service through the management of media threats, critical incidents and managing the resolution of customer complaints, within given timescales.
You will deliver a high standard of customer service to all customers whilst driving the resolution of customer complaints, adhering to strict WorkSafe guidelines.
How you'll make an impact Providing a high standard of qualified and personalised customer service for the Victorian Business Unit, with a view to minimise complaints received and improve service outcomes Registering and acknowledging all complaints received
📌 Customer Feedback Officer (Victoria)
🏢 Gallagher
📍 Victoria
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