About the Company
MSS Security is an Australian security company built on teamwork, respect, and integrity.
We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued.
To find out more visit our website at .
Level 4 Pay Grade – $***** per hour + Super + Shift Loading
ABC site at Ultimo | Close to Public Transport | Learning & Development Opportunities
Join MSS Security as a Full-Time Control Room Operator at our prestigious ABC site in Ultimo.
This is an exciting opportunity to work in a professional, technology-driven security environment where you'll play a critical role in monitoring site operations and supporting the safety and security of staff, visitors, and assets.
Working alongside an experienced and supportive team, you'll receive ongoing training and development to enhance your technical and operational skills while building a rewarding long-term career with Australia's leading security provider.
About the Role
As a Control Room Operator, you'll be responsible for monitoring CCTV, access control, alarms, and other security systems from a central control room.
You'll coordinate responses to incidents, maintain accurate records, and provide exceptional support to on-site security personnel while ensuring the smooth operation of security systems.
This role is ideal for someone who is calm under pressure, highly organised, and enjoys working in a fast-paced setting where attention to detail is essential.
What You'll Be Doing
Monitoring CCTV, alarms, and electronic access control systems
Responding promptly to alarms, incidents, and security events




Coordinating with on-site security officers and emergency services when required
Maintaining accurate incident logs and security documentation
Monitoring building systems and reporting faults or irregularities
Providing professional customer service and communication with clients and stakeholders
Following established procedures to ensure a safe and secure setting
Supporting continuous improvement of security operations
What We're Looking For
Current NSW Security Licence
Certificate II in Security Operations
Current First Aid Certificate
Previous Control Room or CCTV monitoring experience
Strong computer literacy and confidence using multiple software systems
Excellent communication and interpersonal skills
High attention to detail and strong decision-making ability
Professional presentation with a positive and reliable attitude
Why Join MSS Security?
Level 4 pay grade – $***** per hour + Super + Shift Loading
Permanent full-time opportunity at the prestigious ABC site in Ultimo
Convenient location with easy access to public transport
Ongoing learning and development opportunities
Supportive team environment with comprehensive site training
Work with Australia's leading security company
Genuine long-term career development and progression opportunities
MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person.
We encourage and celebrate diversity.
We are proud to be certified by the Workplace Gender Equality Agency, be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.
Master Licence Number: *********
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📌 Control Room Operator (New South Wales)
🏢 MSS Security
📍 New South Wales