Excellent Southern Bank is seeking a Contact Centre Platform & Systems Specialist to own the day-to-day administration, reporting and optimisation of our contact centre platforms.
You will partner with business teams to drive continuous improvement and smarter ways of working, delivering outcomes that enhance customer experiences.
Based in Melbourne, you will develop dashboards, manage configurations, and support platform enhancements from planning to delivery, using tools like NICE CXone, Excel and
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📌 Contact Centre Platform & Data Insights Specialist (Melbourne)
🏢 Great Southern Bank
📍 Melbourne
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