About Us:
Infosys is a global leader in next-generation digital services and consulting.
We enable clients in more than 56 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
We do it by enabling the enterprise with an AI‐powered core that helps prioritize the execution of change.
We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction.
Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.
Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose.
As an AI‐first organization, we empower our people to work on next‐generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.
Join Infosys and be part of a culture that's not just promised—it's certified.
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Role Description
Infosys is seeking a Manager, Client Services (MCS) to lead and grow a substantial IT services business within the Utilities sector in Australia.
TheManager, Client Services will be based in Melbourne and is responsible for managing existing clients and acquiring new clients in the region.




The MCS works together with their manager (Senior MCS/Group MCS) to build sector plans and is responsible for client management and all client interfaces within the assigned account / prospect scope.
Roles and Responsibilities
Develop and present proactive proposals to the clients/prospects in line with sector strategy
Engage the relevant internal Infosys teams and service lines team to developing solutions
Handle risks and issues related to the accounts, including delivery oversight ensuring there is strong governance in place
Set and manage client expectations ensuring strong client satisfaction
Skills / Competencies
Essential
Tertiary Qualification in IT / Computer Science / related discipline.
Preferred
Strong sales/relationship management/account management experience
Track record of interacting and building relationships with Head-off, Executive and CXO level client contacts
Significant business development and project management experience
Significant experience in IT Services experience including strong Global Delivery Model experience
Ability to position industry insights as they pertain to client needs & requirements




Deeply understand their client's business challenges, and provide thought leadership in addressing these issues
Experience in Technology Consulting for utilities sector
Hands-on experience with proposal creation and leading proposal presentations
Strong leadership, interpersonal, communication and presentation skills
Wide variety of IT and business consulting engagement experience
Commercially savvy/understands contracts, MSAs, Multiple pricing models
Strong Negotiation skills
Strong network of connections within the utilities sector in Australia
Additional Skills
Excellent customer interfacing skills.
Excellent written and verbal communication skills.
Strong attention to detail and outstanding analytical and problem-solving skills.
Advantages
In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, career growth, and overall well‐being (AU)
Income Protection Insurance
Paid Parental and Volunteer leaves
Employee Assistance Program (EAP)
Flexible working arrangements (hybrid, reviewed case-by-case basis)
Health Insurance Discount and Well‐being Program
Access to Fitness and Gym Memberships
Salary packaging and novated leasing
All aspects of employment at Infosys are based on merit, competence and performance.
We are committed to embracing diversity and creating an inclusive environment for all employees.
Infosys is proud to be an equal opportunity employer.
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📌 Sales Director (Melbourne)
🏢 Infosys
📍 Melbourne