At AMA Collision, you're more than just an employee, you're an essential part of a team dedicated to delivering exceptional service and quality repairs.
From welcoming customers to supporting the repair journey, your contribution plays a vital role in creating positive customer experiences and maintaining our reputation as an industry leader.
The Opportunity
We have an exciting opportunity for aCustomer Service Officerto join our team atAMA Collision Edwardstown.
This is afull-time, 12-month maternity leave contract, offering the chance to work in a supportive and fast-paced environment where no two days are the same.
Key Responsibilities
In this role, you will:
Create a welcoming and customer-focused environment
Greet customers and provide outstanding service from arrival to vehicle collection
Keep customers informed throughout the repair process, including estimated completion dates
Follow up with customers to ensure they are satisfied with their AMA experience
Manage telephone and email enquiries professionally and efficiently
Assist management with inventory administration, including parts, paint, and consumables
Liaise with insurance providers regarding claims and repair approvals
Provide general administrative support to the workshop team
About You
To be successful in this role, you will have:
Previous experience in a customer service or administration role
A professional, friendly,



and approachable manner
Strong relationship-building and interpersonal skills
Solid computer skills and experience working across multiple systems
Excellent verbal and written communication abilities
Strong organisational skills with the ability to manage competing priorities
The ability to work effectively both independently and as part of a collaborative team
A commitment to delivering exceptional customer service
What We Offer
Reward and recognition programs
Ongoing training and career development opportunities
Employee referral bonus program
Discounts on tools and parts
Company uniforms provided
24/7 professional counselling support for team members and their immediate families
Why AMA Group?
At AMA Group, our people are at the heart of everything we do.
We celebrate individual strengths, embrace diversity, and invest in developing our team members so they can build rewarding and successful careers.
AMA Group is an Equal Chance Employer.
We welcome applications from all qualified candidates regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.
If you're passionate about customer service and looking to join a supportive, industry-leading team, we'd love to hear from you.
Apply Nowor contactKate on ******** ***for a confidential discussion.

📌 Customer Service Officer (Adelaide)
🏢 Ama Group
📍 Adelaide