Join the change.
Electrify your future!
We've been proudly Aussie since ****, always finding new ways to innovate in energy and essential services.
Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we'd like you to join us.
Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here.
You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning.
Help us create a cleaner energy future, and we'll back you every step of the way as you build your career.
Join the change.
Electrify your future!
We've been proudly Aussie since ****, always finding new ways to innovate in energy and essential services.
Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we'd like you to join us.
Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here.
You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning.
Help us create a cleaner energy future, and we'll back you every step of the way as you build your career.
About The Role
We're offering an exciting12‐month internal secondmentfor aCollections Officer – Complex Collectionsto join our Credit & Affordability team.
This role is open to AGL employees based inMelbournewho are looking to deepen their commercial acumen, build stakeholder capability, and gain exposure to complex, high‐value debt management.
Collections Experience plays a critical role in minimising overdue accounts and bad debt outcomes while maintaining a solid customer experience.
The Complex Collections team manageshigh‐value and highly aged debt portfolios, working cross‐functionally to resolve customer indebtedness and improve engagement earlier in the collections lifecycle.
In This Role, You Will
Own and manage a portfolio of complex,



high‐value debt accounts
Apply strong commercial judgement to balance risk, revenue, and customer outcomes
Conduct detailed account, interaction, and reconciliation analysis to determine appropriate collection strategies
Proactively manage and resolve complex cash lock‐up disputes
Engage with internal stakeholders across Credit & Affordability, Customer Markets, Finance, and Operations to drive outcomes
Deliver robust reporting and trend analysis
Contribute to overall team performance by supporting colleagues and sharing insights across the portfolio
What You'll Bring
Strong negotiation, conflict resolution, and stakeholder engagement skills
Confidence handling complex conversations
Proven ability to self‐manage, prioritise competing demands, and work proactively
Sound risk analysis and decision‐making capability
Strong attention to detail and analytical mindset
Intermediate Excel skills and confidence working with data and reporting
Applications close:
Wednesday 5 August ****
Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community.
AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose.
To learn more visit:
AGL is proud to be a WORK180 Endorsed Employer for All Women.
Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.
The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.
AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team.
Candidates submitted by an agency without approval will not be considered by AGL.
Location
Docklands VIC ****
Job Family Group
Credit
#J-*****-Ljbffr

📌 Collections Officer - Consumer (Melbourne)
🏢 Agl
📍 Melbourne