Visitor Experience Specialist
Corporate Services
Permanent Part Time (Job Share)
Hervey Bay
Stream A Level 3 - $***** per hour plus superannuation
At Fraser Coast Regional Council our people are our most important asset and central to achieving our purpose ofBuilding Better Communities Together.
What we are looking for:
Are you passionate about customer service, safety and creating positive visitor experiences?
We are seeking 2 Visitor Experience Specialist to be the welcoming face of the Hervey Bay Community Hub, providing frontline concierge, security and building support services.
In this diverse role, you'll assist visitors, support building operations, respond to incidents and emergencies, and help ensure a safe, professional and welcoming environment for our community.
Working within the Property Works and Services team, you'll engage with a wide range of people while contributing to the smooth day-to-day operation of one of Council's key public facilities.
What your day will look like:
Welcome visitors and provide wayfinding, information and building access support
Monitor visitor behaviour and assist with managing challenging situations using de-escalation techniques
Conduct building patrols and support security and public safety procedures
Assist with parking oversight and routine building operational activities
Respond to emergencies, including evacuation support, first aid and incident response
Maintain knowledge of building services, programs and procedures to enhance visitor experiences
Please click here to view a full position description.
What you'll need for success:
CPP***** Certificate II in Security Operations or similar
Current First Aid Certificate
Current Blue Card
Valid Queensland Class C or CA Driver Licence
Ability to manage challenging behaviours and apply effective de-escalation techniques
Knowledge of security procedures,



building access protocols and routine patrol practices
Strong interpersonal and communication skills with a customer-focused approach
Ability to work independently and exercise sound judgement in dynamic situations
What's nice to have:
Demonstrated experience in customer service, concierge or visitor-facing environments
Diploma (AQF 5) or higher qualification in security, customer experience or a related field
Experience working in community facilities, public venues or similar environments
We understand that not all candidates will meet every selection criterion.
If you have the right approach and the ability to contribute effectively, we welcome your application.
Benefits of Working with Council
Committed to providing quality services to our community, we strongly support an inclusive and values driven culture, recognising your individual skills, knowledge and talent.
As part of this we have implemented our Leadership Development Program,Boss to Coach.
We alsocreate innovative solutions to labour shortages through our TEMPO program which has been recognised by our HR peers nationally in ****, as well as winning theLGMA **** Excellence in Innovationaward.
Click here to review our Employee Value Proposition.
What we Offer:
Values based culture
Employee discount shopping program
Professional development
Flexible working arrangements including work from home
Study assistance program
Novated leasing
24/7 access to Employee Assistance Program
Paid maternity and paternity leave
Paid emergency services leave
Uniform subsidy
Years of service rewards
Apply now:
Applications close 11pm on Tuesday 11 August **** -subject to change pending qualified applications received.
A cover letter outlining your suitability for the role, and a current resume is required.
For further details please contact Chris Allery on ******
Fraser Coast Regional Council is an Equal Employment Chance employer.

📌 Visitor Experience Specialist (Queensland)
🏢 Fraser Coast Regional Council
📍 Queensland