Gold Coast | Full Time | Hospitality Technology
At Paimnt, we don't just answer support calls.
We keep venues trading.
When a club can't process payments, a pub loses connectivity, or a venue needs help understanding how to get the most from their POS system, our Support Team is the first line of defence.
We're looking for aPOS Support Technicianwho enjoys solving problems, helping customers, and learning how hospitality technology works from the inside out.
This role is primarily focused ontechnical support, helping venues across Australia using Paimnt and legacy POS systems.
While you may occasionally assist with installations or go-live activities, your core focus will be ensuring customers receive exceptional support and their businesses remain operational.
Why Join Paimnt?
Paimnt is one of Australia's newest and fastest-growing hospitality technology companies.
We're building modern POS, payments, loyalty and hospitality solutions designed specifically for Australian venues.
As part of our support team, you'll have direct exposure to:
Hospitality operations
POS technology
EFTPOS integrations
Networking and Wi-Fi troubleshooting
Cloud platforms
Loyalty and membership systems
Product development feedback and testing
You'll work closely with our development, installation and management teams and have a genuine opportunity to influence the future of the product.
What You'll Be Doing
Technical Support
Responding to customer support requests via phone, email and remote support tools
Diagnosing and resolving software, hardware and networking issues
Supporting EFTPOS and third-party integrations
Troubleshooting venue connectivity issues
Escalating complex issues appropriately




Maintaining accurate ticket notes and documentation
Working with customers to ensure issues are fully resolved
Take part in after - hours support on a rotational basis
Product Support
Developing expert knowledge of the Paimnt platform
Assisting customers with system configuration and best practice
Providing feedback to our development team
Helping improve support processes and documentation
Supporting venues transitioning from legacy POS systems
Additional Opportunities
Depending on experience and business requirements, you may also:
Assist with venue installations and go-live support
Participate in software testing and quality assurance
Assist with customer training
Support managed service customers
Experience We're Looking For
Highly Regarded
Previous Point of Sale (POS) support experience
Experience withSwiftPOS, H&L;, BEPOZ, IdealPOS, OrderMate, Triniteq, Lightspeed, Square, Oracle Simphonyor other hospitality POS platforms
Strong understanding of POS operations, workflows and venue procedures
Experience supporting hospitality venues including clubs, pubs, restaurants and entertainment venues
Strong reconciliation experience, including end-of-day balancing, payment reconciliation, cash management and troubleshooting discrepancies
EFTPOS integration knowledge and troubleshooting experience




Networking and Wi-Fi troubleshooting experience
Hardware deployment and configuration experience
Managed services or remote support experience
Don't Tick Every Box?
That's okay.
We're far more interested in finding someone with curiosity, initiative and a genuine desire to learn than someone who already knows everything.
If you're technically minded, enjoy solving problems and take pride in helping customers, we'd still love to hear from you.
The Person We're Looking For
You enjoy:
✔ Solving problems
✔ Helping customers
✔ Learning new technology
✔ Working in a rapid-moving environment
✔ Taking ownership of issues
✔ Finding the root cause rather than applying temporary fixes
You're the type of person who doesn't stop at "it's working now" and instead wants to understandwhy it broke in the first place.
Career Growth
As Paimnt continues to grow, opportunities exist to progress into:
Senior Support Technician
Technical Specialist
Product Specialist
Customer Success
Installation & Deployment
Managed Services
Support Management
Operations Leadership
What Makes This Different?
We're not looking for someone to read scripts.
We're looking for someone who wants to become an expert in hospitality technology.
Someone who enjoys a challenge.
Someone who takes pride in helping customers.
And someone who wants to be part of a growing Australian software company where their contribution genuinely matters.
If that sounds like you, we'd love to hear from you.
Apply now by sending your resume and a short introduction via this job ad.
Paimnt – Built in Australia.
Supported in Australia.
Growing across Australia.

📌 Pos Support Technician (Gold Coast)
🏢 Paimnt
📍 Gold Coast