On-Demand Ground Operations & Handyman Assistant
(Independent Contractor)**
Location:Various (Property dependent) –Adelaide – South Australia
Reporting to:Operations Manager
This is a flexible, on-demand independent contractor role withno set or guaranteed hours.
This role is designed as ahybrid 50% Handyman / Maintenance + 50% Ground Operationsposition.
Contractors are engaged on a task-by-task basis and may choose when to work.
About MadeComfy
MadeComfy is a technology-led short-term rental and hospitality company with a mission to build the world's most loved short-term rental brand.
We enable Real Estate Agencies to manage short- and mid-term rentals at scale and help property owners maximise returns.
Our guests enjoy private, self-contained homes with full kitchens, fast internet, contactless self-check-in, and hotel-grade services including qualified cleaning, high-quality linen, premium amenities, and 24/7 support — whether booking via MadeComfy Direct, Airbnb, Booking.com, or VRBO.
About the Role
This role is atrue hybridwith a clear50% Handyman / Maintenance and 50% Ground Operationssplit.
The intent of this role is to reduce turnaround time for on-ground issues by combining operational support and hands-on maintenance within a single contractor.
The ideal contractor isequally confidentperforming hands-on maintenance tasks and managing operational responsibilities such as keys, inspections, and guest support.
All tasks are managed and assigned via theBreezeway platform.
Key Responsibilities (50% Ground Ops | 50% Handyman)Key & Access Management
Set up, maintain, audit, and replace lockboxes (temporary and permanent).
Manage secure key handling, tracking, and transfers for each property.
Attend lockouts, missing key incidents, and emergency access requests.




Coordinate with third-party key storage providers (Keynest, Keycafe).
Ground Operations, Inventory & Logistics
Deliver, collect, and restock essential items (linens, towels, toiletries, consumables).
Assist with sourcing, purchasing, and transporting property essentials.
Support urgent on-ground recovery tasks to resolve guest issues promptly.
Coordinate lost-and-found retrieval and postage.
Guest Experience Support
Respond to and troubleshoot guest-reported issues such as:
WiFi and connectivity issues
Air-conditioning and heating checks
Appliance troubleshooting
Basic plumbing concerns
Deliver emergency items or replacement supplies when required.
Support VIP guest check-ins and special requests as assigned.
Handyman & Maintenance Responsibilities
Performminor to intermediate handyman and maintenance tasks, including:
Replacing light fittings, globes, smoke alarm batteries
Fixing loose handles, hinges, doors, locks, and cabinetry
Minor plumbing works (tap tightening, basic leaks, toilet issues)
Mounting fixtures (curtain rods, towel rails, hooks)
Furniture assembly and small repairs
Identify issues requiring licensed trades and escalate with clear notes, photos, and recommendations.
Support preventative maintenance to reduce repeat guest complaints.
Owner & Property Assistance
Conduct on-site inspections to identify cleanliness, maintenance, and safety issues.
Assist with fire and safety compliance checks where applicable.




Oversee bin placement and return for scheduled waste collection.
Support owners with basic tech setup and WiFi troubleshooting.
Property Onboarding & Offboarding
Complete property readiness reports and ingoing inspections.
Assist with staging, furniture placement, and coordinating photoshoots.
Handle offboarding tasks including key returns, final inspections, and minor make-good works.
Routine & Emergency Inspections
Conduct scheduled property inspections to maintain standards.
Perform rapid-response inspections following damage, incidents, or emergencies.
Requirements
ABN-registered contractor.
Own reliable vehicle.
Own basic to intermediate handyman toolkit(mandatory).
Ability to independently attend and complete handyman tasks without reliance on site tools.
Smartphone with ability to use Breezeway and communication tools.
Strong problem-solving skills and ability to work autonomously.
Comfortable working flexible schedule, including weekends and holidays, on an on-demand basis.
Solid communication, time management, and attention to detail.
Professional, dependable, and respectful with guests, owners, and internal teams.
Why Join Us?
Opportunity to work in a blended Ground Operations and Handyman role at Made
Flexible, on-demand work that fits your schedule.
A balanced mix ofhandyman work and ground operations****** split).
Potential for increased task volume and ongoing engagement based on pilot outcomes.
Opportunity to become a trusted long-term on-ground partner as the model scales.
This role includes handyman and maintenance support but does not replace licensed trade work where certification is legally required.
Pay: $***** – $***** per hour
Work Location: In person

📌 On-Demand (Contractor) Short Term Rentals Operations Assistant- Adelaide, South Australia
🏢 Madecomfy
📍 Adelaide