Position title:Warehouse Floor Lead
Reports to:Chief Engagement Officer
Employment type:Permanent
Award:SCHADS Award
ABOUT US
Baby Give Back is a Queensland charity headquartered on the Gold Coast.
Our mission is to give children an equal start in life by providing quality clothing, nappies and basic essentials to families with children aged 0-5, in partnership with support services.
Our support is provided as a gift from the community.
Our purpose is to:
build a community of support around families who are doing it tough
enhance the impact of support service partners
offer opportunities for connection across the community
Our **** ambition is for every Queensland child to have access to the basic essentials they need to thrive and the opportunity to grow up in supported and connected communities.
To achieve this, we need to grow our team and our impact.
THE ROLE
The Warehouse Floor Lead oversees Baby Give Back's day-to-day warehouse operations, leading the Warehouse Team Members and ensuring the floor runs safely, smoothly and in line with the priorities communicated by the Impact team.
This role provides direct oversight of stock flow, volunteer experience on the floor and the coordination of all group volunteer programs.
It contributes actively to identifying continuous improvement opportunities of warehouse systems and processes.
The Warehouse Floor Lead is the constant on the floor – the person who makes sure volunteers have everything they need to do outstanding work, that Warehouse Team Members are rostered and supported, and that every bundle is packed with care.
KEY RESPONSIBILITIES
Warehouse Leadership
Oversee day-to-day operations of Baby Give Back's Gold Coast warehouse, ensuring the floor is well-run, well-staffed and ready for volunteers at all times.
Provide day-to-day leadership to Warehouse Team Members, ensuring an inclusive,



productive and safety-focused environment on the floor.
Provide oversight of sorting, quality checking and packing processes and training, identifying opportunities for continuous improvement.
Ensure workplace health and safety compliance across the warehouse floor.
Roster Warehouse Team Members, ensuring the warehouse remains safely staffed and operational at all times.
Stock and Inventory Management
Oversee the flow of incoming donations through sorting, quality checking and packing, ensuring Warehouse Team Members and volunteers have clear tasks and well-stocked work areas at all times.
Maintain accurate inventory records, track clothing intake volumes and identify trends, providing reports to inform program planning and pipeline growth decisions.
Apply and maintain established systems for stock rotation, quality control and warehouse organisation, and contribute suggestions for continuous improvement.
Assist with the movement of stock within the Gold Coast warehouse or between Baby Give Back sites as required.
Order Fulfilment and Logistics
Support an engaging and welcoming collection experience for support workers collecting orders.
People and Volunteer Management
Provide day-to-day supervision and support to Warehouse Team Members, ensuring they are set up to guide volunteers effectively, have what they need to do their work and feel supported in their roles.
Conduct new volunteer inductions and lead corporate volunteering group sessions, ensuring all visitors have a purposeful,



welcoming experience from the moment they arrive.
Assign tasks to volunteers at the start of each session and ensure work areas are well-stocked and ready before volunteers arrive, so Warehouse Team Members can guide volunteers effectively throughout their session.
Foster a strong, values-driven team culture built on kindness, teamwork and impact.
Coordinate university, school, youth, NDIS and other volunteer group sessions: liaising with the relevant organisation on scheduling / booking, managing pre-visit logistics, ensuring relevant work areas are well-stocked and ready and completing post-visit administration.
Organisational Support
Work closely with the Impact team to align warehouse operations with the needs of supported families.
Provide regular reporting on warehouse operations, including intake volumes, trends, team and volunteer capacity, and any issues or improvement opportunities identified on the floor.
Identify and suggest improvements to increase efficiency, quality and safety, and support the implementation of approved changes.
SUCCESS MEASURES
The warehouse floor runs safely and smoothly day-to-day, with Warehouse Team Members and volunteers well-supported, well-trained and well-prepared.
Clothing intake is accurately tracked and trends are reported consistently.
Volunteers feel valued and engaged.
Volunteer inductions, corporate groups, university groups, school visits and NDIS sessions are well-coordinated and leave visitors with a positive experience of Baby Give Back.
The roster is managed proactively, with staffing at an optimal level.
Stock rotation, quality control and warehouse organisation systems are maintained and continuously improving.
The team feels supported, clear on their role and operating with the values of Baby Give Back.

📌 Warehouse Floor Lead (Gold Coast)
🏢 Baby Give Back
📍 Gold Coast