Strategy
• To provide quality services and to assist up-selling and cross selling financial products/services to customers transacting at branches.
Business
• To generate business through cross selling banking products to customers transacting at counters.
• To ensure that the highest standard of service is provided to customers at all times.
• To maintain cordial relationship with existing and current customers.
• To support BOSM to deliver high quality service to our customers and identify sales opportunities to maximize new business acquisition
Processes
• To handle deposit/withdrawal transactions and provide other banking services at counters with required licence*.
• To handle a/c opening request and ensure comply with KYC and CDD policy with required licence*.
• To ensure that cash in the teller's cash till is balanced to on-line cash book and all the customer transactions are correctly posted.




• To post all general ledger entries and ensure the books of the branch are balanced.
• To update customers record to computer system and assist in general filing of bank record at branch.
Remark:
存款開戶資格:分行作業室本行正式員工並具備工作經驗六個月以上並通過 BSO 提供考題測驗達 80 分以上。
外匯:經辦人員須有三個月以上相關外匯業務經歷。
信託開戶資格:具信託業務證照,且須於公會登錄,並在行內證照系統上完成登錄且持續有效之人員。
Risk Management
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.

📌 Teller (Queensland)
🏢 Standard Chartered
📍 Queensland