You'll love this role if you see a tough conversation as something to work through, not something to avoid.
In Direct Recoveries, our customer was deemed not at-fault and we've already paid their claim.
Now we need to connect with the person responsible for the accident and negotiate the recovery directly with them.
That means real conversations with real people, sometimes stressed, sometimes frustrated, often unsure what happens next.
Handled well, those conversations lead to fair outcomes and build the kind of negotiation capability that stays with you throughout your career.
What you'll be doing
A full-time role in-office at Sippy Downs, Monday to Friday
Assisting vulnerable people involved in an accident where our customer wasn't at-fault
Manage a portfolio of direct recovery matters at different stages
Review accident reports, statements and evidence to determine liability
Contact individuals responsible for the accident to initiate recovery
Explain the liability position and negotiate payment arrangements
Follow matters up consistently when responses stall
Keep clear documentation to support recovery decisions
Work toward recovery targets across your portfolio
Progress matters through to settlement or escalation when required
What great looks like
Stay calm when conversations become challenging and keep things respectful
Prepare properly before calls and understand the accident details clearly
Persist when people avoid the conversation and keep working toward resolution
Explain complex situations in a way people can understand




Balance firmness with empathy when negotiating payment
Keep your portfolio organised so matters continue progressing
Learn from each case and refine how you approach the next one
Previous experience in debt collection is highly regarded
If you can see yourself growing into this, you'll likely love it here.
What you get
Set start and finish times so you can plan life outside work
22 days annual leave, plus volunteer leave and yearly salary reviews
Real pathways to grow your career, with plenty of people promoted from within
Paid training at the start and ongoing coaching as you grow
A team workplace where people back each other and keep things real
An award-winning reward and recognition program
Free skin checks, flu jabs, and financial wellbeing sessions
Discounted Youi Insurance and gym access through Fitness Passport
End-of-trip facilities and casual dress code
Ready?
HitApplyand we'll circle back.
Why Youi
We're here to make insurance more human.
That means getting to know our customers properly so we can support them when it matters most.
And it means supporting our people to grow, not just get through the day.
Here, you'll be trusted to own your work, while knowing support is there when you need it.
You'll see the outcomes of what you do, in real time, for real customers.
Your career can be shaped around who you are with work that's a bit more you-shaped.
Visityoui.com.au/about-us/careersor jump on Instagram@yourlifeatyouito see what work life with us looks like.

📌 Recoveries Advisor (Queensland)
🏢 Youi Insurance
📍 Queensland