Operations Manager
The opportunity
You will provide high-level operational leadership across our Home Services division, acting as
a trusted partner to the General Manager in managing service
delivery, performance, and strategic priorities.
This role requires someone who is exceptionally organised,
proactive, and confident in navigating competing operational
demands.
You will oversee centralised service delivery functions
including client intake and onboarding, workforce rostering and
scheduling, and coordination of CHSP and Veterans' Home Care
services.
You will play a key role in ensuring the smooth delivery
of services, maintaining workflow efficiency, and supporting a
high-performing and responsive team.
Working closely with internal and external stakeholders, you
will support the preparation of reports, operational insights, and
performance metrics, ensuring accuracy and attention to detail at
every step.
Your judgement, professionalism, and ability to
influence will be critical to ensuring strong workforce
utilisation, service continuity, revenue capture, and a
client-centred approach.
What you'll
bring
Essential:
Relevant tertiary qualification in health, community
services, business or management (or equivalent
experience)
Demonstrated experience in operational leadership within
aged care, home care or community services
Advanced organisational skills with the ability to
prioritise and deliver on complex work requirements
Demonstrated experience managing rostering, service
coordination, and intake functions
Demonstrated commitment to continuous service improvement
and innovation in service delivery models
Experience developing and implementing policy that guides
service delivery and operational practices
Strong analytical skills, including the ability to
interpret data and use IT systems to improve service
efficiency
Ability to creatively influence and engage stakeholders to




resolve challenges related to home-based service delivery
Demonstrated capability in implementing WHS policies and
procedures, ensuring safe work practices across all service
areas
Current NSW Driver's Licence
Desirable:
Experience working within centralised service delivery
models
Knowledge of the Aged Care Act and Support at Home reform
changes
What we offer:
Full time Position
Based at our newly renovated wellness hub in Albion Park
Rail
Accrued Days Off (ADOs) to help you achieve a better
work-life balance
Not For Profit salary packaging benefits – pay up to
$18,550 less tax per year, meaning more money for you
Career break schemes, additional purchased leave and
more
Commitment to on-going professional and career
development
24/7 access to mental, physical, social and financial
support via the LifeWorks app
Lead with Purpose
Join us in creating a
better future for aged care.
At Warrigal, you'll have the
opportunity to drive positive change and help shape an organisation
that truly values people—both our customers and our team.
Apply now to be part of something bigger.
Do work that matters to you
This is your
chance to do work that matters and make a meaningful difference to
the lives of Australia's older community – now and in the
future.
JOIN US AND BE THE DIFFERENCE
We encourage
Aboriginal and Torres Strait islander people, workers of all
abilities, ages and people from culturally and linguistically
diverse backgrounds to apply and join our community.
Are you keen?
Then don't delay applying.
We review applications
as we get them and will close the vacancy once we find the right
person.
Got questions?
You can contact ****** but
please don't send applications through email – we can't accept
them.
If successful, you may be asked to do a medical, National
Criminal History Check or NDIS Worker Screening Check, and provide
references.
Attachments:
- Position Description - Operations Manager.pdf

📌 Operations Manager- Home Services (Wollongong)
🏢 Warrigal
📍 Wollongong